Crisp vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 22.9 for Crisp, and ranks ahead in 48% of the answers that name both.

Choose Crisp if…

You need more native integrations (100+ vs 50+)
Free plan for two seats
Shared inbox for small teams
Flat per-workspace pricing

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 22.9)
AI answers describe it more positively (70% vs 57% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Crisp	tawk.to
Visibility score	22.9%	27.6%
Change vs last week	down−1.4%	down−4.3%
Rank in Live Chat & AI Support	#7	#6
Share of voice	6.6%	7.1%
Mentions this run	32	34
Positive in AI answers	57%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Crisp −1.4000000000000021pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 2 of 3 engines

ChatGPT

26.9%

25.6%

AI Mode

20.6%

29.4%

Perplexity

21.3%

27.8%

Crisptawk.to

Head to head in AI answers

23 engine answers name both brands

12Crisp ranked higher

11tawk.to ranked higher

Prompt	Engine	Crisp	tawk.to
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#5	#6
Best live chat tool for startups	ChatGPT	#1	#6
Best live chat tool for startups	AI Mode	#1	#4
Best live chat tool for startups	Perplexity	#1	#7
Compare the leading Live Chat & AI Support platforms	Perplexity	#5	#9
Alternatives to the most popular live chat tool	ChatGPT	#3	#6
Alternatives to the most popular live chat tool	AI Mode	#4	#5
Alternatives to the most popular live chat tool	Perplexity	#6	#4
Best live chat tool with AI features	Perplexity	#1	#5
Most affordable live chat tool that is still reliable	ChatGPT	#2	#1
Most affordable live chat tool that is still reliable	AI Mode	#2	#1
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#7	#9

Features, pricing & fit

Dimension	Crisp	tawk.to
Pricing model	Flat tiers	Flat tiers
Entry price	Free; paid from $45 / mo	Contact sales
Free plan	Yes	Yes
Deployment	Hosted cloud software (SaaS)	—
Integrations	100+	50+
Compliance	—	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Help center, Dedicated onboarding and personalized SLA on the Enterprise plan	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2015	2012
Headquarters	Nantes, France	Las Vegas, Nevada, US
Employees	11–50	201–500
Funding	Bootstrapped	Series B
Best for	Small and medium-sized businesses looking for AI-powered omnichannel customer support software	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.