tawk.to
One free inbox for all your customer channels.
#6 of 44 in Live Chat & AI Support6,000,000 customers (per tawk.to)70% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- tawk.to ranks #6 of 44 in Live Chat & AI Support with an AI visibility score of 27.6 (SlateIndex, Nov 3, 2026).
- tawk.to's visibility fell 4.3 points since the previous weekly run.
- tawk.to is most visible on Google AI Mode (29.4) and least on ChatGPT (25.6).
- AI engines name tawk.to in 15 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- livechat.com is the source AI engines cite most in answers about tawk.to, with 16 citations.
About
Company details for tawk.to
tawk.to is a live chat and customer messaging platform for websites. It combines live chat, a shared omnichannel inbox, ticketing, a hosted knowledge base, a contacts CRM and AI Assist in one dashboard. Optional paid add-ons include removing the tawk.to branding, AI Assist and hired chat agents. It ranks #6 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 27.6 in the latest weekly run.
Founded in 2012 and headquartered in Las Vegas, Nevada, US, the company employs 201–500 people. Its differentiator: free forever with unlimited team members and zero per-seat fees, with revenue from optional add-ons.
- Website
- tawk.to
- Categories
- Live Chat & AI Support
- Company size
- 201–500 employees
- Headquarters
- Las Vegas, Nevada, US
- Founded
- 2012
- Company type
- Private, bootstrapped
- Funding
- Series B
- Customers
- 6,000,000 · per tawk.to
- Pricing
- Contact sales · flat tiers
- Free trial
- Free plan available
- Platforms
- iOS, Android, macOS, Windows
- Integrations
- 50+ native
- Languages
- 27 supported
- Compliance
- EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
- Support
- 24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Read from linkedin.com, tawk.to, g2.com, facebook.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
tawk.to lost 4.3 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for tawk.to
AI mentions & citations
Recent answers that name tawk.to
Most affordable live chat tool that is still reliable
If you're looking for an affordable live chat tool that is still dependable, I would start with tawk.to, Crisp, and Tidio.
How much does a live chat tool cost per month?
tawk.to: If you want free live chat.
Is there a free live chat tool for small teams?
tawk.to if you want unlimited team members and conversations.
Where can I sign up for a live chat tool?
Sign up for Tawk.to
Who makes the most used live chat tool?
The most widely used dedicated live chat software globally is tawk.to, according to several 2026 technology-adoption tracking sources.
Most affordable live chat tool that is still reliable
tawk.to — Best Truly Free Option (Unlimited Agents)
How much does a live chat tool cost per month?
Free Tiers ($0): Providers like tawk.to , Crisp, and Chatwoot offer robust free plans with basic chat widgets, though they limit your agent count, chat history, or advanced automations.[](https://www.heyy.io/blog/live-…
Is there a free live chat tool for small teams?
Tawk.to : Widely known as the best completely free option.
Products & features
What tawk.to sells
Live Chat
Real-time chat widget for websites with unlimited team members.
Omnichannel Inbox
Live chat, email, WhatsApp, Messenger, SMS and more in one shared inbox.
Ticketing
Tickets attached to the contact record and kept open until resolved.
Knowledge Base
Hosted help center where customers can find answers themselves.
Contacts (CRM)
Contact records, pipelines and activity across channels.
AI Assist
AI chatbot that answers routine questions from your knowledge base.
Hire Chat Agents
Trained human agents who answer chats on behalf of a business.
Strengths engines cite
- Completely free core live chat
- Unlimited agents and chats on free tier
- Widely used, high-volume live chat tool
- Good value for budget-conscious small teams
- Highly rated by users on review sites
Target market & buyers
Businesses of all sizes and locations.
| Industry | Primary use case |
|---|---|
| E-commerce | Giving customers 24x7 access to support through live chat. |
| Accounting firms | Handling client inquiries and routine questions with an AI chatbot. |
| Telecom | Handling high inquiry volumes with AI support that scales without extra staffing. |
| Gyms | Answering membership inquiries, class bookings and payment questions with an AI chatbot. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2011 | $2M |
| Series B | 2022 | $25M |
| Latest known round | Total raised |
|---|---|
| Series B | — |
Recent developments
- Apr 2026ProductQ1 2026 product update: omnichannel, automation and AI
Blog post on deeper omnichannel capabilities, more automation and AI upgrades.
- Dec 2025ProductWidget release 3.4.2
Latest widget release in the developer changelog, following 3.3.0 from June 2025.
- Dec 2025ProductWhatsApp support and dark mode announced
Community announcement covering WhatsApp support and dark mode.
- Oct 2025ProductiOS app inbox search update
iOS app update added a new inbox search experience.
Competitive landscape
How tawk.to compares with its top three alternatives
tawk.to most often appears alongside LiveChat, Tidio, Crisp in AI answers.
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 70% · Neutral 15% · Mixed 15% of 71 engine answers that mention tawk.to
Praised for
- Completely free core live chat
- Unlimited agents and chats on free tier
- Widely used, high-volume live chat tool
- Good value for budget-conscious small teams
- Highly rated by users on review sites
Criticised for
- Tawk.to branding on widget unless paid
- Limited advanced automation and reporting on free plan
Pricing
Flat tiers pricing with a free plan
Cite as: SlateIndex, “tawk.to AI visibility profile”, https://slateindex.ai/brand/tawk-to, data of Nov 3, 2026. Licence: CC BY 4.0.