ChaportA better way to talk to your customers
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Live Chat & AI Support · weekly run Nov 3
Chaport vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.7 versus 0 for Chaport.
Choose Chaport if…
- You want a free plan to start
- You need more native integrations (4000+ vs 1000+)
- Flat tiers pricing suits your budget better than per seat
Choose Hiver if…
- You want the brand AI engines rank higher (0.7 vs 0)
- You want a lower entry price ($25 vs $29)
- AI answers describe it more positively (18% vs 0% positive)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chaport | Hiver |
|---|---|---|
| Visibility score | 0% | 0.7% |
| Change vs last week | down−0.6% | up+0.7% |
| Rank in Live Chat & AI Support | #41 | #34 |
| Share of voice | 0% | 0.4% |
| Mentions this run | 0 | 2 |
| Positive in AI answers | 0% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chaport −0.6pp · Hiver +0.7pp over 1 weekly runs.
Engine by engine
Hiver leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChaportHiver
Head to head in AI answers
0 engine answers name both brands
0Chaport ranked higher
0Hiver ranked higher
Features, pricing & fit
| Dimension | Chaport | Hiver |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $29 / mo | $25 per seat / mo |
| Free plan | Yes | No · 7-day trial |
| Deployment | SaaS | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | 4000+ | 1000+ |
| Compliance | — | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2014 | 2011 |
| Headquarters | Alhambra, California, United States | San Jose, California, United States |
| Employees | 11–50 | 201–500 |
| Funding | Bootstrapped | Series B · $30M raised |
| Best for | Startups and SMBs that want simple live chat with messaging channels in one place | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Chaport
Free$0month, 2 operators included
Pro$29month billed annually ($39 monthly), 4 operators included
Unlimited$99month billed annually ($129 monthly), unlimited operators
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Chaport
Profile in progress.
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chaport vs Hiver”, https://slateindex.ai/compare/chaport-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.