HiverThe agentic omnichannel customer service platform built for complex support.

ZendeskAI-powered customer service platform

Comparison · Help Desk · weekly run Nov 3

Hiver vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Zendesk is the stronger AI pick in Help Desk: it has a visibility score of 60.4 versus 1.9 for Hiver, and ranks ahead in 67% of the answers that name both.

Choose Hiver if…

You need GDPR or ISO 27001 or CCPA or HIPAA coverage
Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Described as a good customer support platform

Choose Zendesk if…

You want the brand AI engines rank higher (60.4 vs 1.9)
You want a lower entry price ($19 vs $25)
You need more native integrations (1800+ vs 1000+)
AI answers describe it more positively (34% vs 18% positive)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Hiver	Zendesk
Visibility score	1.9%	60.4%
Change vs last week	up+0.9%	up+5.7%
Rank in Help Desk	#22	#2
Share of voice	0.8%	11.6%
Mentions this run	4	58
Positive in AI answers	18%	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Hiver +0.9999999999999999pp · Zendesk +5.699999999999996pp over 1 weekly runs.

Engine by engine

Zendesk leads on 3 of 3 engines

ChatGPT

0.9%

63.9%

AI Mode

1.1%

63.3%

Perplexity

3.5%

54.1%

HiverZendesk

Head to head in AI answers

3 engine answers name both brands

1Hiver ranked higher

2Zendesk ranked higher

Prompt	Engine	Hiver	Zendesk
How do companies resolve customer tickets without a dedicated tool?	Perplexity	#3	#6
Alternatives to the most popular help desk platform	AI Mode	#7	#1
Official website of the top help desk platform vendors	ChatGPT	#17	#1

Features, pricing & fit

Dimension	Hiver	Zendesk
Pricing model	Per seat	Per seat
Entry price	$25 per seat / mo	$19 per seat / mo
Free plan	No · 7-day trial	No
Deployment	Cloud (SaaS); runs inside Gmail or as a standalone web application	Cloud (SaaS)
Integrations	1000+	1800+
Compliance	GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	24/7 email support, 24/7 chat support, Free data migration	Help Center, Community, Partners
Founded	2011	2007
Headquarters	San Jose, California, United States	San Francisco, California, United States
Employees	201–500	5,000+
Funding	Series B · $30M raised	Take-private (Hellman & Friedman, Permira)
Best for	Support teams handling complex, cross-team requests, including teams that work from Gmail	Support teams from startups to enterprises that need omnichannel ticketing with AI automation

Plans side by side

Hiver

Growth$25user/month (billed annually; $35 monthly)

Pro$55user/month (billed annually; $65 monthly)

Elite$85user/month (billed annually; $95 monthly)

Hiver pricing

Zendesk

Support Team$19agent/month paid yearly

Suite Team$55agent/month paid yearly

Suite Professional$115agent/month paid yearly

Suite Enterprise + CopilotCustomcontact sales

Zendesk pricing

Pros and cons

Themes from the AI answers that mention each brand

Hiver

Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Described as a good customer support platform
Described as a unique tool