HiverThe agentic omnichannel customer service platform built for complex support.

HubSpotThe agentic customer platform to scale your business.

Comparison · Help Desk · weekly run Nov 3

Hiver vs HubSpot

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

HubSpot is the stronger AI pick in Help Desk: it has a visibility score of 26.5 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.

Choose Hiver if…

You need GDPR or ISO 27001 or CCPA or HIPAA coverage
Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Described as a good customer support platform

Choose HubSpot if…

You want the brand AI engines rank higher (26.5 vs 1.9)
You want a free plan to start
You need more native integrations (2000+ vs 1000+)
AI answers describe it more positively (35% vs 18% positive)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Hiver	HubSpot
Visibility score	1.9%	26.5%
Change vs last week	up+0.9%	up+1.9%
Rank in Help Desk	#22	#6
Share of voice	0.8%	7.2%
Mentions this run	4	36
Positive in AI answers	18%	35%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Hiver +0.9999999999999999pp · HubSpot +1.8000000000000007pp over 1 weekly runs.

Engine by engine

HubSpot leads on 3 of 3 engines

ChatGPT

0.9%

25.6%

AI Mode

1.1%

31.3%

Perplexity

3.5%

22.8%

HiverHubSpot

Head to head in AI answers

3 engine answers name both brands

0Hiver ranked higher

3HubSpot ranked higher

Prompt	Engine	Hiver	HubSpot
How do companies resolve customer tickets without a dedicated tool?	Perplexity	#3	#2
Alternatives to the most popular help desk platform	AI Mode	#7	#2
Official website of the top help desk platform vendors	ChatGPT	#17	#7

Features, pricing & fit

Dimension	Hiver	HubSpot
Pricing model	Per seat	Per seat
Entry price	$25 per seat / mo	Free; paid from $7 per seat / mo
Free plan	No · 7-day trial	Yes
Onboarding fee	—	$3,000
Deployment	Cloud (SaaS); runs inside Gmail or as a standalone web application	Cloud
Integrations	1000+	2000+
Compliance	GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA	SOC 2 Type II, SOC 3
Support	24/7 email support, 24/7 chat support, Free data migration	Phone
Founded	2011	2006
Headquarters	San Jose, California, United States	Cambridge, Massachusetts, United States
Employees	201–500	5,000+
Funding	Series B · $30M raised	Corporate round
Best for	Support teams handling complex, cross-team requests, including teams that work from Gmail	Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM.

Plans side by side

Hiver

Growth$25user/month (billed annually; $35 monthly)

Pro$55user/month (billed annually; $65 monthly)

Elite$85user/month (billed annually; $95 monthly)

Hiver pricing

HubSpot

Free$0month

Starter$7month per seat (promotional, new customers; $20/mo/seat standard)

Professional$800month, includes 3 Core Seats (annual commitment; $890/mo)

Enterprise$3,600month, includes 5 Core Seats

HubSpot pricing

Pros and cons

Themes from the AI answers that mention each brand

Hiver

Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Described as a good customer support platform
Described as a unique tool