Hiver vs Intercom
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Help Desk: it has a visibility score of 29.3 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Hiver if…
- You want a lower entry price ($25 vs $29)
- You need more native integrations (1000+ vs 450+)
- You need HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
Choose Intercom if…
- You want the brand AI engines rank higher (29.3 vs 1.9)
- AI answers describe it more positively (41% vs 18% positive)
- You need ISO 42001 or ISO 27701 or AIUC-1 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Intercom |
|---|---|---|
| Visibility score | 1.9% | 29.3% |
| Change vs last week | up+0.9% | up+1.3% |
| Rank in Help Desk | #22 | #5 |
| Share of voice | 0.8% | 7.2% |
| Mentions this run | 4 | 38 |
| Positive in AI answers | 18% | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Intercom +1.3000000000000007pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Hiver | Intercom |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #17 | #3 |
Features, pricing & fit
| Dimension | Hiver | Intercom |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $29 per seat / mo |
| Free plan | No · 7-day trial | No · 14-day trial |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud (SaaS), with US, EU and AU data hosting |
| Integrations | 1000+ | 450+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | 2011 |
| Headquarters | San Jose, California, United States | San Francisco, California, United States |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Series B · $30M raised | Debt financing · $242M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system |
Plans side by side
Hiver
Intercom
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Intercom”, https://slateindex.ai/compare/hiver-vs-intercom, data of Nov 3, 2026. Licence: CC BY 4.0.