Hiver
The agentic omnichannel customer service platform built for complex support.
#22 of 37 in Help Desk10,000 customers (per hiverhq.com)18% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Hiver ranks #22 of 37 in Help Desk with an AI visibility score of 1.9 (SlateIndex, Nov 3, 2026).
- Hiver's visibility rose 0.9 points since the previous weekly run.
- Hiver is most visible on Perplexity (3.5) and least on ChatGPT (0.9).
- AI engines name Hiver in 6 of the 59 Help Desk buyer prompts SlateIndex tracks.
- freshworks.com is the source AI engines cite most in answers about Hiver, with 3 citations.
About
Company details for Hiver
Hiver is a customer service platform offered in two variants: Hiver in Gmail, a help desk that runs inside Gmail, and Hiver Omni, a standalone omnichannel platform. It provides shared inboxes, ticketing, email, live chat, Slack, voice, SMS, WhatsApp and social channels in one workspace. AI Agents, AI Copilot, AI QA and AI Insights handle request resolution, reply drafting, quality review and support analytics, alongside rule-based automations and integrations with tools such as Salesforce, Jira, NetSuite and Shopify. It ranks #22 of 37 in Help Desk on SlateIndex and has a visibility score of 1.9 in the latest weekly run.
Founded in 2011 and headquartered in San Jose, California, United States, the company employs 201–500 people. It has raised about $30M. Its differentiator: available both as a help desk inside Gmail and as a standalone omnichannel platform with AI Agents that act across connected systems.
- Website
- hiverhq.com
- Categories
- Help Desk, Live Chat & AI Support
- Company size
- 201–500 employees
- Headquarters
- San Jose, California, United States
- Founded
- 2011
- Company type
- Private, venture-backed
- Funding
- Series B · $30M raised
- Customers
- 10,000 · per hiverhq.com
- Pricing
- $25 per seat / mo · per seat
- Free trial
- 7-day free trial
- Deployment
- Cloud (SaaS); runs inside Gmail or as a standalone web application
- Platforms
- Web, Gmail, Android, iOS
- Integrations
- 1000+ native
- Compliance
- GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA
- Support
- 24/7 email support, 24/7 chat support, Free data migration
Read from linkedin.com, hiverhq.com, g2.com, einnews.com, startupintros.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Hiver gained 1 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for Hiver
AI mentions & citations
Recent answers that name Hiver
Products & features
What Hiver sells
Hiver Omni
Standalone omnichannel customer service platform covering email, chat, Slack, voice, WhatsApp and social.
Hiver in Gmail
Help desk that adds shared inboxes, workflows and AI inside Gmail.
AI Agents
Resolve multi-step, cross-system customer requests end to end.
AI Copilot
Investigates issues, surfaces answers and drafts replies for agents.
AI Insights
Categorizes conversations into topics to reveal support drivers.
AI QA
Grades responses against quality standards and surfaces coaching gaps.
Customer Intelligence
Tracks customer health and sentiment across tickets, CRM, calls and usage.
Voice
Add-on for inbound and outbound calls with recordings, transcripts and AI summaries.
Strengths engines cite
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Target market & buyers
Mid-market companies
Notable customers include Flexport, Ping Identity, Gusto, Epic Games, Canva, Pluralsight, Upwork, Oxford Business Group.
| Industry | Primary use case |
|---|---|
| Logistics | Assigning and tracking freight customer emails to resolve requests faster |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2018 | $4M |
| Debt financing | 2021 | $4M |
| Series B | 2022 | $22M |
| Latest known round | Total raised |
|---|---|
| Series B | $30M |
Recent developments
- Feb 2026CompanyHiver reports accelerated growth
Press release reports 40+ hires in 2025 bringing headcount to 200+, 100+ integrations, and Gaurav Singh Bhadoria appointed Chief Product Officer.
Competitive landscape
How Hiver compares with its top three alternatives
Hiver most often appears alongside Zendesk, Intercom, HubSpot in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Hiver | 1.9% | 0.8% | up+0.9% | $25 / seat / mo |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 18% · Neutral 27% · Mixed 55% of 11 engine answers that mention Hiver
Praised for
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Criticised for
Pricing
Per seat pricing
Cite as: SlateIndex, “Hiver AI visibility profile”, https://slateindex.ai/brand/hiver, data of Nov 3, 2026. Licence: CC BY 4.0.