Hiver pricing 2026: plans and costs
Quick pricing summary
- Growth: $25 user/month (billed annually; $35 monthly)
- Pro: $55 user/month (billed annually; $65 monthly)
- Elite: $85 user/month (billed annually; $95 monthly)
- Worth noting: Hiver Omni pricing. Monthly billing: Growth $35, Pro $65, Elite $95 per user/month. 7-day free trial of Elite, no credit card required. Plans start at 2 seats. Nonprofit discounts available. Free migration assistance.
Plans
Growth
$25 user/month (billed annually; $35 monthly)
- AI Agents
- AI Copilot
- Skills
- AI Knowledge Builder
- Shared Inbox and ticketing
- Omnichannel (email, live chat, self-service)
- 24*7 support
- Rule-based Automations
- Pre-built Analytics
- Basic integrations
Pro
$55 user/month (billed annually; $65 monthly)
- Everything in Growth
- Customer Portal
- Slack channel
- SLAs
- CSAT surveys
- Advanced Analytics
- Premium integrations
- API access
Elite
$85 user/month (billed annually; $95 monthly)
- Everything in Pro
- AI QA
- AI Insights
- Customer Intelligence
- Skill-based routing
- Custom Objects
- Personal to Shared Inbox rules
- SSO, HIPAA, and custom roles
What you get on each plan
| Feature | Growth | Pro | Elite |
|---|---|---|---|
| Voice | Add-on | Add-on | Add-on |
| Customer Portal | — | ✓ | ✓ |
| Slack channel | — | ✓ | ✓ |
| SLAs | — | ✓ | ✓ |
| CSAT surveys | — | ✓ | ✓ |
| API access | — | ✓ | ✓ |
| AI QA | — | — | ✓ |
| Skill-based routing | — | — | ✓ |
| SSO, HIPAA, custom roles | — | — | ✓ |
| Data retention for analytics | 12 months | 18 months | 24 months |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Voice | $30 per voice seat/month (1,000 pooled minutes per voice seat included; additional usage $0.03/minute) | Growth, Pro, Elite |
Hiver pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Hiver | $25 per seat / mo | No · 7-day trial | Per seat | — | |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Freshworks | — | — | — | — | Compare → |
List prices as published on hiverhq.com/pricing/hiver-omni. Totals are worked examples, not quotes.