ChatwayLive Chat, AI Chatbot & MCP for AI Agents
vs
GorgiasThe conversational AI platform for ecommerce
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatway vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 0 for Chatway.
Choose Chatway if…
- AI answers describe it more positively (100% vs 28% positive)
- High satisfaction for smaller, niche, or simpler widget deployments
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 0)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | Gorgias |
|---|---|---|
| Visibility score | 0% | 5.3% |
| Change vs last week | down−2.1% | down−0.6% |
| Rank in Live Chat & AI Support | #42 | #13 |
| Share of voice | 0% | 1.7% |
| Mentions this run | 0 | 9 |
| Positive in AI answers | 100% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · Gorgias −0.6000000000000005pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwayGorgias
Head to head in AI answers
0 engine answers name both brands
0Chatway ranked higher
0Gorgias ranked higher
Features, pricing & fit
| Dimension | Chatway | Gorgias |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $31 per seat / mo | — |
| Free plan | Yes | — |
| Integrations | — | 300+ |
| Compliance | — | SOC 2 Type II, HIPAA |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | — |
| Founded | 2020 | 2015 |
| Headquarters | Tel Aviv, Israel | San Francisco, CA, United States |
| Employees | 11–50 | 201–500 |
| Funding | — | Series C · $100M raised |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
Chatway
Free$0month
Business$31month, billed yearly ($39 billed monthly)
Plus$159month, billed yearly ($199 billed monthly)
EnterpriseCustomcustom
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs Gorgias”, https://slateindex.ai/compare/chatway-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.