ClickUpThe everything app for work
vs
eGainAI Knowledge Platform for CX and Customer Service Automation
Comparison · Knowledge Management · weekly run Nov 3
ClickUp vs eGain
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ClickUp is the stronger AI pick in Knowledge Management: it has a visibility score of 7.9 versus 2.5 for eGain, and ranks ahead in 100% of the answers that name both.
Choose ClickUp if…
- You want the brand AI engines rank higher (7.9 vs 2.5)
- You need SOC 1 Type 2 or SOC 2 Type 2 or SOC 3 or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 or ISO 27701:2019 or ISO 42001 or PCI compliance or GDPR compliant or HIPAA compliant with BAA on Enterprise coverage
- Deep feature set and customization
- All-in-one workspace that can replace several tools
Choose eGain if…
- You want a lower entry price ($0.5 vs $9)
- AI-powered knowledge management built for large enterprises
- Best for governed customer service knowledge
- Consistently recommended by analysts for knowledge management in customer-service environments
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ClickUp | eGain |
|---|---|---|
| Visibility score | 7.9% | 2.5% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #13 | #26 |
| Share of voice | 2.2% | 0.9% |
| Mentions this run | 12 | 5 |
| Positive in AI answers | 42% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ClickUp 0pp · eGain 0pp over 0 weekly runs.
Engine by engine
ClickUp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ClickUpeGain
Head to head in AI answers
1 engine answers name both brands
1ClickUp ranked higher
0eGain ranked higher
| Prompt | Engine | ClickUp | eGain |
|---|---|---|---|
| Official website of the top knowledge management tool vendors | AI Mode | #3 | #9 |
Features, pricing & fit
| Dimension | ClickUp | eGain |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $9 per seat / mo | Free; paid from $0.5 per seat / mo |
| Free plan | Yes | Yes |
| Deployment | Cloud-hosted on Amazon Web Services, with an Enterprise option for US, EU or APAC data residency | — |
| Integrations | 1000+ | — |
| Compliance | SOC 1 Type 2, SOC 2 Type 2, SOC 3, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, ISO 27701:2019, ISO 42001, PCI compliance, GDPR compliant, HIPAA compliant with BAA on Enterprise | — |
| Support | 24/7 support, Live chat support on Business and above, Priority support on Enterprise, Guided and dedicated onboarding | — |
| Founded | 2017 | 1997 |
| Headquarters | San Diego, California, United States | Sunnyvale, California, United States |
| Employees | — | 501–1,000 |
| Funding | Series C · $535M raised | Conventional debt (Oak Hill, sources conflict) |
| Best for | Teams that want to replace several fragmented work tools with one workspace for tasks, docs, chat and AI | Large enterprises and government organizations that run customer service and contact centers and need governed knowledge behind their AI. |
Plans side by side
ClickUp
Free Forever$0user / mo
Core$9user / mo, billed yearly
Business$17user / mo, billed yearly
EnterpriseCustomcustom, contact sales
Max$100user / mo, billed yearly
eGain
eGain AI Knowledge Hub$25per user per month
eGain AI Agent$0.5per resolution, or $25 per user per month
Smart EvaluatorCustomrequest pricing
eGain Composer$0Free to build and test; production pricing follows products used
eGain Connectors$249per month
Pros and cons
Themes from the AI answers that mention each brand
ClickUp
- Deep feature set and customization
- All-in-one workspace that can replace several tools
- Good value and affordable pricing
- Built-in AI and documentation or knowledge management
- Highly rated by user reviews
eGain
- AI-powered knowledge management built for large enterprises
- Best for governed customer service knowledge
- Consistently recommended by analysts for knowledge management in customer-service environments
- Included in vendor shortlists for competitive intelligence databases
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “ClickUp vs eGain”, https://slateindex.ai/compare/clickup-vs-egain, data of Nov 3, 2026. Licence: CC BY 4.0.