Close vs Segment
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Close is the stronger AI pick in CRM: it has a visibility score of 7.3 versus 2.6 for Segment, and ranks ahead in 100% of the answers that name both.
Choose Close if…
- You want the brand AI engines rank higher (7.3 vs 2.6)
- You need GDPR or CCPA coverage
- Best for high-velocity and outbound sales teams
- Straightforward, predictable per-seat pricing
Choose Segment if…
- You need more native integrations (750+ vs 100+)
- You need SOC 2 Type I or HIPAA eligibility or PCI DSS Level 1 or Binding Corporate Rules or ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Close | Segment |
|---|---|---|
| Visibility score | 7.3% | 2.6% |
| Change vs last week | down−1% | New |
| Rank in CRM | #10 | #20 |
| Share of voice | 2.3% | 0.9% |
| Mentions this run | 11 | 4 |
| Positive in AI answers | 52% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Close −0.8999999999999995pp · Segment +2.6pp over 1 weekly runs.
Engine by engine
Close leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Close | Segment |
|---|---|---|---|
| Top CRM options for B2B SaaS companies | ChatGPT | #5 | #7 |
| Top CRM options for B2B SaaS companies | AI Mode | #4 | #7 |
Features, pricing & fit
| Dimension | Close | Segment |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (SaaS) | — |
| Integrations | 100+ | 750+ |
| Compliance | SOC 2 Type II, GDPR, CCPA | SOC 2 Type II, SOC 2 Type I, HIPAA eligibility, PCI DSS Level 1, Binding Corporate Rules, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018 |
| Support | Knowledge base, Email support | Help Center, Support plans, Live chat for paid support customers starting October 5, 2026 |
| Founded | 2013 | — |
| Headquarters | Austin, Texas, United States | — |
| Employees | 51–200 | — |
| Funding | Angel | Series D · $284M raised |
| Best for | Founders, small businesses and sales teams that sell through calls, email and SMS | Teams that want to collect first-party customer data once and send it to a data warehouse or many other tools. |
Plans side by side
Close
Segment
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Close
- Best for high-velocity and outbound sales teams
- Straightforward, predictable per-seat pricing
- All-in-one calling, SMS, and email cadences
- Strong customer satisfaction in recent reviews
- Frequently included in CRM shortlists
Segment
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Close vs Segment”, https://slateindex.ai/compare/close-vs-segment, data of Nov 3, 2026. Licence: CC BY 4.0.