CloudTalk vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CloudTalk is the stronger AI pick in Contact Center: it has a visibility score of 11.5 versus 6.5 for Freshworks, and ranks ahead in 50% of the answers that name both.
Choose CloudTalk if…
- You want the brand AI engines rank higher (11.5 vs 6.5)
- AI answers describe it more positively (56% vs 26% positive)
- You need ISO/IEC 27001 or GDPR or CCPA or HIPAA coverage
- Good for small teams and SMBs
Choose Freshworks if…
- You need ISO 27001 or ISO 27701 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
AI visibility side by side
Latest weekly run · Nov 3
| Metric | CloudTalk | Freshworks |
|---|---|---|
| Visibility score | 11.5% | 6.5% |
| Change vs last week | up+1.2% | down−1.6% |
| Rank in Contact Center | #14 | #20 |
| Share of voice | 2.4% | 2.2% |
| Mentions this run | 16 | 12 |
| Positive in AI answers | 56% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
CloudTalk +1.0999999999999996pp · Freshworks +0.09999999999999964pp over 1 weekly runs.
Engine by engine
CloudTalk leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | CloudTalk | Freshworks |
|---|---|---|---|
| Is there a free contact center platform for small teams? | Perplexity | #6 | #1 |
| Which contact center platform has transparent pricing? | Perplexity | #2 | #4 |
Features, pricing & fit
| Dimension | CloudTalk | Freshworks |
|---|---|---|
| Deployment | Cloud-based | Cloud |
| Integrations | 95+ | — |
| Compliance | SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans | — |
| Founded | 2016 | 2010 |
| Headquarters | Toronto, Ontario, Canada | San Mateo, California, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Series B · $36M raised | IPO |
| Best for | Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues. | — |
Pros and cons
Themes from the AI answers that mention each brand
CloudTalk
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “CloudTalk vs Freshworks”, https://slateindex.ai/compare/cloudtalk-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.