CloudTalk vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Zendesk is the stronger AI pick in Contact Center: it has a visibility score of 19.7 versus 11.5 for CloudTalk, and ranks ahead in 56% of the answers that name both.

Choose CloudTalk if…

AI answers describe it more positively (56% vs 34% positive)
You need ISO/IEC 27001 or GDPR or CCPA or HIPAA or PCI DSS coverage
Good for small teams and SMBs
CRM integration

Choose Zendesk if…

You want the brand AI engines rank higher (19.7 vs 11.5)
You need more native integrations (1800+ vs 95+)
You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
You prefer a larger, established vendor (5,000+ employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	CloudTalk	Zendesk
Visibility score	11.5%	19.7%
Change vs last week	up+1.2%	up+1.9%
Rank in Contact Center	#14	#6
Share of voice	2.4%	5.3%
Mentions this run	16	31
Positive in AI answers	56%	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

CloudTalk +1.0999999999999996pp · Zendesk +1.8999999999999986pp over 1 weekly runs.

Engine by engine

Zendesk leads on 3 of 3 engines

ChatGPT

14.4%

14.8%

AI Mode

24.1%

Perplexity

20.2%

CloudTalkZendesk

Head to head in AI answers

9 engine answers name both brands

4CloudTalk ranked higher

5Zendesk ranked higher

Prompt	Engine	CloudTalk	Zendesk
How do I choose a contact center platform for a mid-market team?	ChatGPT	#13	#4
Top contact center platform options for B2B SaaS companies	ChatGPT	#12	#10
Top contact center platform options for B2B SaaS companies	Perplexity	#13	#1
Compare the leading Contact Center platforms	Perplexity	#15	#19
Alternatives to the most popular contact center platform	Perplexity	#12	#6
Most affordable contact center platform that is still reliable	ChatGPT	#2	#6
Which contact center platform offers a free trial?	Perplexity	#3	#1
Which Contact Center tools offer annual discounts?	ChatGPT	#1	#3
Where can I sign up for a contact center platform?	ChatGPT	#4	#6

Features, pricing & fit

Dimension	CloudTalk	Zendesk
Pricing model	—	Per seat
Entry price	—	$19 per seat / mo
Free plan	—	No
Deployment	Cloud-based	Cloud (SaaS)
Integrations	95+	1800+
Compliance	SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans	Help Center, Community, Partners
Founded	2016	2007
Headquarters	Toronto, Ontario, Canada	San Francisco, California, United States
Employees	201–500	5,000+
Funding	Series B · $36M raised	Take-private (Hellman & Friedman, Permira)
Best for	Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues.	Support teams from startups to enterprises that need omnichannel ticketing with AI automation