CloudTalkAI business phone system for sales and support
vs
GladlyCustomer experience AI built to engage, not deflect.
Comparison · Contact Center · weekly run Nov 3
CloudTalk vs Gladly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CloudTalk is the stronger AI pick in Contact Center: it has a visibility score of 11.5 versus 0.6 for Gladly.
Choose CloudTalk if…
- You want the brand AI engines rank higher (11.5 vs 0.6)
- You need ISO/IEC 27001 coverage
- Good for small teams and SMBs
- CRM integration
Choose Gladly if…
- AI answers describe it more positively (75% vs 56% positive)
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | CloudTalk | Gladly |
|---|---|---|
| Visibility score | 11.5% | 0.6% |
| Change vs last week | up+1.2% | down−1.5% |
| Rank in Contact Center | #14 | #38 |
| Share of voice | 2.4% | 0.2% |
| Mentions this run | 16 | 1 |
| Positive in AI answers | 56% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
CloudTalk +1.0999999999999996pp · Gladly −1.5pp over 1 weekly runs.
Engine by engine
CloudTalk leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
CloudTalkGladly
Head to head in AI answers
0 engine answers name both brands
0CloudTalk ranked higher
0Gladly ranked higher
Features, pricing & fit
| Dimension | CloudTalk | Gladly |
|---|---|---|
| Deployment | Cloud-based | Cloud (SaaS) |
| Integrations | 95+ | — |
| Compliance | SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA |
| Support | Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans | — |
| Founded | 2016 | 2014 |
| Headquarters | Toronto, Ontario, Canada | San Francisco, California, United States |
| Employees | 201–500 | 201–500 |
| Funding | Series B · $36M raised | Funding round led by AVP |
| Best for | Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues. | Retail and ecommerce brands that want one AI and agent platform for both selling and service |
Pros and cons
Themes from the AI answers that mention each brand
CloudTalk
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “CloudTalk vs Gladly”, https://slateindex.ai/compare/cloudtalk-vs-gladly, data of Nov 3, 2026. Licence: CC BY 4.0.