CloudTalkAI business phone system for sales and support
vs
GorgiasThe conversational AI platform for ecommerce
Comparison · Contact Center · weekly run Nov 3
CloudTalk vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CloudTalk is the stronger AI pick in Contact Center: it has a visibility score of 11.5 versus 0 for Gorgias.
Choose CloudTalk if…
- You want the brand AI engines rank higher (11.5 vs 0)
- AI answers describe it more positively (56% vs 28% positive)
- You need ISO/IEC 27001 or GDPR or CCPA or PCI DSS coverage
- Good for small teams and SMBs
Choose Gorgias if…
- You need more native integrations (300+ vs 95+)
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
AI visibility side by side
Latest weekly run · Nov 3
| Metric | CloudTalk | Gorgias |
|---|---|---|
| Visibility score | 11.5% | 0% |
| Change vs last week | up+1.2% | no change0% |
| Rank in Contact Center | #14 | #44 |
| Share of voice | 2.4% | 0% |
| Mentions this run | 16 | 0 |
| Positive in AI answers | 56% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
CloudTalk +1.0999999999999996pp · Gorgias 0pp over 1 weekly runs.
Engine by engine
CloudTalk leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
CloudTalkGorgias
Head to head in AI answers
0 engine answers name both brands
0CloudTalk ranked higher
0Gorgias ranked higher
Features, pricing & fit
| Dimension | CloudTalk | Gorgias |
|---|---|---|
| Deployment | Cloud-based | — |
| Integrations | 95+ | 300+ |
| Compliance | SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS | SOC 2 Type II, HIPAA |
| Support | Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans | — |
| Founded | 2016 | 2015 |
| Headquarters | Toronto, Ontario, Canada | San Francisco, CA, United States |
| Employees | 201–500 | 201–500 |
| Funding | Series B · $36M raised | Series C · $100M raised |
| Best for | Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues. | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Pros and cons
Themes from the AI answers that mention each brand
CloudTalk
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “CloudTalk vs Gorgias”, https://slateindex.ai/compare/cloudtalk-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.