Crisp vs Genesys
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 1 for Genesys, and ranks ahead in 100% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 1)
- AI answers describe it more positively (57% vs 47% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose Genesys if…
- You need a self-hosted or on-premises option
- You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
- You prefer a larger, established vendor (5,000+ employees)
- Highly scalable enterprise platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Genesys |
|---|---|---|
| Visibility score | 22.9% | 1% |
| Change vs last week | down−1.4% | down−0.6% |
| Rank in Live Chat & AI Support | #7 | #30 |
| Share of voice | 6.6% | 0.4% |
| Mentions this run | 32 | 2 |
| Positive in AI answers | 57% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Genesys −0.6000000000000001pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Crisp | Genesys |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #5 | #13 |
Features, pricing & fit
| Dimension | Crisp | Genesys |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported. |
| Integrations | 100+ | — |
| Compliance | — | PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | 1990 |
| Headquarters | Nantes, France | Menlo Park, California |
| Employees | 11–50 | 5,000+ |
| Funding | Bootstrapped | Strategic investment led by Salesforce and ServiceNow · $2100M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | — |
Plans side by side
Crisp
Genesys
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Genesys
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Genesys”, https://slateindex.ai/compare/crisp-vs-genesys, data of Nov 3, 2026. Licence: CC BY 4.0.