CrispThe AI customer support platform for every business
vs
LiveChatLive chat software that grows sales
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 22.9 for Crisp, and ranks ahead in 52% of the answers that name both.
Choose Crisp if…
- You want a free plan to start
- AI answers describe it more positively (57% vs 36% positive)
- Flat tiers pricing suits your budget better than per seat
- Free plan for two seats
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 22.9)
- You want a lower entry price ($19 vs $45)
- You need more native integrations (200+ vs 100+)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | LiveChat |
|---|---|---|
| Visibility score | 22.9% | 40.1% |
| Change vs last week | down−1.4% | up+1.3% |
| Rank in Live Chat & AI Support | #7 | #3 |
| Share of voice | 6.6% | 10.2% |
| Mentions this run | 32 | 50 |
| Positive in AI answers | 57% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · LiveChat +1.3000000000000043pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispLiveChat
Head to head in AI answers
23 engine answers name both brands
11Crisp ranked higher
12LiveChat ranked higher
| Prompt | Engine | Crisp | LiveChat |
|---|---|---|---|
| How do I choose a live chat tool for a mid-market team? | Perplexity | #6 | #3 |
| What are the best Live Chat & AI Support tools in 2026? | ChatGPT | #7 | #8 |
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #5 | #7 |
| Top live chat tool options for B2B SaaS companies | ChatGPT | #6 | #9 |
| Top live chat tool options for B2B SaaS companies | Perplexity | #8 | #6 |
| Best live chat tool for startups | AI Mode | #1 | #5 |
| Best live chat tool for startups | Perplexity | #1 | #6 |
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #8 | #9 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #5 | #4 |
| Alternatives to the most popular live chat tool | ChatGPT | #3 | #2 |
| Alternatives to the most popular live chat tool | AI Mode | #4 | #2 |
| Alternatives to the most popular live chat tool | Perplexity | #6 | #1 |
Features, pricing & fit
| Dimension | Crisp | LiveChat |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | $19 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Hosted cloud software (SaaS) | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | 100+ | 200+ |
| Compliance | — | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2015 | 2002 |
| Headquarters | Nantes, France | Wrocław, Poland |
| Employees | 11–50 | 201–500 |
| Funding | Bootstrapped | Management buyout |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs LiveChat”, https://slateindex.ai/compare/crisp-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.