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SlateIndex

Crisp

The AI customer support platform for every business

Live Chat & AI SupportNantes, France11–50 employeesFounded 2015

#7 of 44 in Live Chat & AI Support10,000 customers (per crisp.chat)57% positive in AI answers

Track this brand Visit websiteCompare alternatives
Visibility score
22.9%
down−1.4% vs last week
Weekly run · Nov 3

Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run

  • Crisp ranks #7 of 44 in Live Chat & AI Support with an AI visibility score of 22.9 (SlateIndex, Nov 3, 2026).
  • Crisp's visibility fell 1.4 points since the previous weekly run.
  • Crisp is most visible on ChatGPT (26.9) and least on Google AI Mode (20.6).
  • AI engines name Crisp in 15 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
  • intercom.com is the source AI engines cite most in answers about Crisp, with 27 citations.

About

Company details for Crisp

Crisp is an all-in-one AI-powered multichannel messaging platform for customer support, sales and marketing. It gathers conversations from web chat, email, WhatsApp, Messenger, Instagram and other channels into one shared inbox. Its AI agent, Hugo, can be trained on a company's own content and deployed on chosen channels. Crisp is delivered as hosted software with web, mobile and desktop apps. It ranks #7 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 22.9 in the latest weekly run.

Founded in 2015 and headquartered in Nantes, France, the company employs 11–50 people. It is bootstrapped. Its differentiator: flat pricing per workspace, regardless of how many conversations you handle each month.

Company size
11–50 employees
Headquarters
Nantes, France
Founded
2015
Company type
Private, bootstrapped
Funding
Bootstrapped
Customers
10,000 · per crisp.chat/en
Pricing
Free; paid from $45 / mo · flat tiers
Free trial
Free plan available
Deployment
Hosted cloud software (SaaS)
Platforms
Web, iOS, Android, Mac, Windows
Integrations
100+ native
Languages
50 supported
Support
Help center, Dedicated onboarding and personalized SLA on the Enterprise plan
Facebook · facebook.com/crispchatX (Twitter) · twitter.com/crisp_chatYouTube · youtube.com/channel/UCBgCqEfwt_454jVG7qpi_KQInstagram · instagram.com/crisp.chat/LinkedIn · linkedin.com/company/crisp-imGitHub · github.com/crisp-im

Read from linkedin.com, crisp.chat, saleshive.com, facebook.com, createwith.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score
22.9%
across Live Chat & AI Support answers, weighted by position
ChatGPT26.9%
AI Mode20.6%
Perplexity21.3%
Change
down−1.4%
vs last week’s run
Category rank
#7 of 44
in Live Chat & AI Support
Mentions
32
in this week’s run
Share of voice
6.6%
of AI mentions in Live Chat & AI Support

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now22.9%
30-day changedown−1.4000000000000021pp
High · low24.3% · 22.9%
Rank#7 → #7
0%25%50%75%100%Nov 2Nov 3Crisp 23%

Crisp lost 1.4 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.

Media

Website and product screenshots for Crisp

All media
Home page
Pricing page

AI mentions & citations

Recent answers that name Crisp

All prompts

Best live chat tool for startups

For most startups in 2026, I'd shortlist Crisp, Intercom, HubSpot, Tidio, and Freshchat.

ChatGPT · run of Nov 3

Which live chat tool has transparent pricing?

If you're looking for a live chat tool with transparent, publicly listed pricing, I'd recommend Crisp, Tidio, or LiveChat.

ChatGPT · run of Nov 3

Best live chat tool for startups

Crisp: Best all-in-one shared inbox for startups .

Google AI Mode · run of Nov 3

Which live chat tool has transparent pricing?

Crisp : Uses a flat, per-workspace model rather than strictly per-agent on certain tiers (e.g., Mini plan covers up to 4 seats, Essentials covers 10).

Google AI Mode · run of Nov 3

Best live chat tool for startups

For most startups, Crisp is the best overall choice: it offers live chat, a shared inbox, basic knowledge-base features, and multichannel messaging, with a free plan for two seats and flat workspace pricing that avoids…

Perplexity · run of Nov 3

Best live chat tool with AI features

Crisp is the best overall choice for most small and mid-sized businesses wanting live chat with strong AI automation.

Perplexity · run of Nov 3

Most affordable live chat tool that is still reliable

If you're looking for an affordable live chat tool that is still dependable, I would start with tawk.to, Crisp, and Tidio.

ChatGPT · run of Nov 3

Is there a free live chat tool for small teams?

Crisp if you only need two people sharing customer conversations.

ChatGPT · run of Nov 3

Products & features

What Crisp sells

Shared Inbox

Centralizes conversations from all channels in one collaborative inbox.

Chat Widget

Live chat on websites, landing pages and mobile apps.

AI Agent (Hugo)

Autonomous AI agent that handles customer conversations, trained on your own content.

Knowledge Base

Help center for customers to find answers themselves.

Support CRM

Built-in CRM that keeps customer data and past interactions in one place.

Analytics

Day-by-day metrics on how support teams perform.

Workflow Automation

No-code builder for chatbot and internal workflows.

Strengths engines cite

  • Free plan for two seats
  • Shared inbox for small teams
  • Flat per-workspace pricing
  • AI-powered support and ease of use
  • Modern, clean interface

Target market & buyers

Customer support, sales and marketing teams at small and medium-sized businesses

Notable customers include Reedsy, Hoxton Mix.

IndustryPrimary use case
E-commerceSyncing orders and customer data from Shopify, WooCommerce, Adobe Commerce and Prestashop into the support inbox
SalesAutomating sales pipelines with chatbots and AI workflows

Funding & recent developments

Funding

Latest known roundTotal raised
Bootstrapped—

Recent developments

  1. Apr 2026ProductHugo tops Product Hunt

    Hugo topped Product Hunt in April 2026.

  2. Mar 2026ProductSpring 2026 product update

    Hugo MCP with HMAC request signatures and a rebuilt React Native SDK.

  3. Feb 2026ProductCrisp 4 launched

    Reimagined Crisp platform launched.

  4. Feb 2026ProductHugo AI agent announced

    Hugo, the AI agent for customer support, was announced.

  5. Feb 2026ProductPay-as-you-go AI added

    AI usage can continue beyond included credits.

Competitive landscape

How Crisp compares with its top three alternatives

All alternatives

Crisp most often appears alongside HubSpot, LiveChat, Tidio in AI answers.

vsCrisp vs HubSpot22.9% vs 73.1% visibility · HubSpot leadsFull comparison vsCrisp vs LiveChat22.9% vs 40.1% visibility · LiveChat leadsFull comparison vsCrisp vs Tidio22.9% vs 29% visibility · Tidio leadsFull comparison
BrandVisibilityShare of voicevs last weekStarting price
Crisp22.9%6.6%down−1.4%Free plan
HubSpot73.1%13.1%NewFree plan
LiveChat40.1%10.2%up+1.3%$19 / seat / mo
Tidio29%8.2%down−1.5%Free plan
tawk.to27.6%7.1%down−4.3%Free plan

What AI answers say

Sentiment and themes from the answers that mention this brand

Reviews

Positive 57% · Neutral 26% · Mixed 17% of 65 engine answers that mention Crisp

Praised for

  • Free plan for two seats
  • Shared inbox for small teams
  • Flat per-workspace pricing
  • AI-powered support and ease of use
  • Modern, clean interface

Criticised for

  • Contact and automation limits on free tier

Pricing

Flat tiers pricing with a free plan

Full pricing
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom

Cite as: SlateIndex, “Crisp AI visibility profile”, https://slateindex.ai/brand/crisp, data of Nov 3, 2026. Licence: CC BY 4.0.