CrispThe AI customer support platform for every business
vs
HubSpotThe agentic customer platform to scale your business.
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs HubSpot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 33.1 versus 22.9 for Crisp, and ranks ahead in 52% of the answers that name both.
Choose Crisp if…
- AI answers describe it more positively (57% vs 35% positive)
- Flat tiers pricing suits your budget better than per seat
- Free plan for two seats
- Shared inbox for small teams
Choose HubSpot if…
- You want the brand AI engines rank higher (33.1 vs 22.9)
- You want a lower entry price ($7 vs $45)
- You need more native integrations (2000+ vs 100+)
- You need SOC 2 Type II or SOC 3 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | HubSpot |
|---|---|---|
| Visibility score | 22.9% | 33.1% |
| Change vs last week | down−1.4% | down−3.8% |
| Rank in Live Chat & AI Support | #7 | #4 |
| Share of voice | 6.6% | 9.5% |
| Mentions this run | 32 | 45 |
| Positive in AI answers | 57% | 35% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · HubSpot −3.8999999999999986pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispHubSpot
Head to head in AI answers
23 engine answers name both brands
11Crisp ranked higher
12HubSpot ranked higher
| Prompt | Engine | Crisp | HubSpot |
|---|---|---|---|
| How do I choose a live chat tool for a mid-market team? | ChatGPT | #6 | #5 |
| How do I choose a live chat tool for a mid-market team? | Perplexity | #6 | #4 |
| What are the best Live Chat & AI Support tools in 2026? | ChatGPT | #7 | #6 |
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #5 | #9 |
| Top live chat tool options for B2B SaaS companies | ChatGPT | #6 | #3 |
| Top live chat tool options for B2B SaaS companies | AI Mode | #5 | #4 |
| Top live chat tool options for B2B SaaS companies | Perplexity | #8 | #4 |
| Best live chat tool for startups | ChatGPT | #1 | #3 |
| Best live chat tool for startups | AI Mode | #1 | #3 |
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #8 | #5 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #5 | #8 |
| Alternatives to the most popular live chat tool | ChatGPT | #3 | #8 |
Features, pricing & fit
| Dimension | Crisp | HubSpot |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | Free; paid from $7 per seat / mo |
| Free plan | Yes | Yes |
| Onboarding fee | — | $3,000 |
| Deployment | Hosted cloud software (SaaS) | Cloud |
| Integrations | 100+ | 2000+ |
| Compliance | — | SOC 2 Type II, SOC 3 |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Phone |
| Founded | 2015 | 2006 |
| Headquarters | Nantes, France | Cambridge, Massachusetts, United States |
| Employees | 11–50 | 5,000+ |
| Funding | Bootstrapped | Corporate round |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
HubSpot
Free$0month
Starter$7month per seat (promotional, new customers; $20/mo/seat standard)
Professional$800month, includes 3 Core Seats (annual commitment; $890/mo)
Enterprise$3,600month, includes 5 Core Seats
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs HubSpot”, https://slateindex.ai/compare/crisp-vs-hubspot, data of Nov 3, 2026. Licence: CC BY 4.0.