Crisp vs Tidio

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 22.9 for Crisp, and ranks ahead in 57% of the answers that name both.

Choose Crisp if…

AI answers describe it more positively (57% vs 47% positive)
Flat tiers pricing suits your budget better than usage-based
Free plan for two seats
Shared inbox for small teams

Choose Tidio if…

You want the brand AI engines rank higher (29 vs 22.9)
You want a lower entry price ($24.17 vs $45)
You need more native integrations (120+ vs 100+)
You need SOC 2 Type II or GDPR or CCPA or EU-US DPF coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	Crisp	Tidio
Visibility score	22.9%	29%
Change vs last week	down−1.4%	down−1.5%
Rank in Live Chat & AI Support	#7	#5
Share of voice	6.6%	8.2%
Mentions this run	32	41
Positive in AI answers	57%	47%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Crisp −1.4000000000000021pp · Tidio −1.6000000000000014pp over 1 weekly runs.

Engine by engine

Tidio leads on 2 of 3 engines

ChatGPT

26.9%

44.4%

AI Mode

20.6%

17.4%

Perplexity

21.3%

25.2%

CrispTidio

Head to head in AI answers

23 engine answers name both brands

10Crisp ranked higher

13Tidio ranked higher

Prompt	Engine	Crisp	Tidio
How do I choose a live chat tool for a mid-market team?	Perplexity	#6	#5
What are the best Live Chat & AI Support tools in 2026?	ChatGPT	#7	#2
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#5	#4
Top live chat tool options for B2B SaaS companies	ChatGPT	#6	#8
Best live chat tool for startups	ChatGPT	#1	#4
Best live chat tool for startups	AI Mode	#1	#2
Best live chat tool for startups	Perplexity	#1	#3
Compare the leading Live Chat & AI Support platforms	ChatGPT	#8	#6
Compare the leading Live Chat & AI Support platforms	Perplexity	#5	#6
Alternatives to the most popular live chat tool	ChatGPT	#3	#4
Alternatives to the most popular live chat tool	AI Mode	#4	#3
Alternatives to the most popular live chat tool	Perplexity	#6	#5

Features, pricing & fit

Dimension	Crisp	Tidio
Pricing model	Flat tiers	Usage-based
Entry price	Free; paid from $45 / mo	Free; paid from $24.17 / mo
Free plan	Yes	Yes
Deployment	Hosted cloud software (SaaS)	Cloud
Integrations	100+	120+
Compliance	—	SOC 2 Type II, GDPR, CCPA, EU-US DPF
Support	Help center, Dedicated onboarding and personalized SLA on the Enterprise plan	Email, Live chat, Dedicated Success Manager, Slack support
Founded	2015	2013
Headquarters	Nantes, France	San Francisco, California, United States
Employees	11–50	51–200
Funding	Bootstrapped	Series B · $27M raised
Best for	Small and medium-sized businesses looking for AI-powered omnichannel customer support software	Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan