Crisp vs WhatsApp Business
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 3.7 for WhatsApp Business.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 3.7)
- AI answers describe it more positively (57% vs 0% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose WhatsApp Business if…
- You need GDPR or LGPD or SOC 2 or SOC 3 coverage
- Largest aggregate market share for web chat plugins
- Lightweight, free website chat widget
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | WhatsApp Business |
|---|---|---|
| Visibility score | 22.9% | 3.7% |
| Change vs last week | down−1.4% | up+0.7% |
| Rank in Live Chat & AI Support | #7 | #16 |
| Share of voice | 6.6% | 0.9% |
| Mentions this run | 32 | 4 |
| Positive in AI answers | 57% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · WhatsApp Business +0.7000000000000002pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Crisp | WhatsApp Business |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | Hosted by Meta, which runs the infrastructure so customers do not carry hosting costs. |
| Integrations | 100+ | — |
| Compliance | — | GDPR, LGPD, SOC 2, SOC 3 |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Meta Business Help Center, Developer documentation and Get Started guide |
| Founded | 2015 | — |
| Headquarters | Nantes, France | — |
| Employees | 11–50 | — |
| Funding | Bootstrapped | — |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Medium and large businesses that communicate with customers at scale through programmatic access. |
Plans side by side
Crisp
WhatsApp Business
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
WhatsApp Business
- Largest aggregate market share for web chat plugins
- Lightweight, free website chat widget
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs WhatsApp Business”, https://slateindex.ai/compare/crisp-vs-whatsapp-business, data of Nov 3, 2026. Licence: CC BY 4.0.