Elastic ObservabilityMonitor, troubleshoot, and optimize your entire ecosystem
vs
New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.
Comparison · Observability · weekly run Nov 3
Elastic Observability vs New Relic
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 14.8 for Elastic Observability, and ranks ahead in 92% of the answers that name both.
Choose Elastic Observability if…
- You need ISO 27017 or ISO 27018 or SOC 2 Type 2 or FedRAMP Moderate or FedRAMP High Impact or PCI DSS or HIPAA or CSA STAR or Cyber Essentials+ coverage
- Strong search-analytics foundation and log analysis
- Best for log-centric analysis and logs and search
- OpenTelemetry-native observability platform
Choose New Relic if…
- You want the brand AI engines rank higher (47.1 vs 14.8)
- AI answers describe it more positively (42% vs 28% positive)
- You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 42001 AI certification coverage
- Generous permanent free tier with 100 GB monthly ingest
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Elastic Observability | New Relic |
|---|---|---|
| Visibility score | 14.8% | 47.1% |
| Change vs last week | New | New |
| Rank in Observability | #8 | #3 |
| Share of voice | 4.9% | 10.7% |
| Mentions this run | 29 | 63 |
| Positive in AI answers | 28% | 42% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Elastic Observability 0pp · New Relic 0pp over 0 weekly runs.
Engine by engine
New Relic leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Elastic ObservabilityNew Relic
Head to head in AI answers
25 engine answers name both brands
2Elastic Observability ranked higher
23New Relic ranked higher
| Prompt | Engine | Elastic Observability | New Relic |
|---|---|---|---|
| How do I choose an observability platform for a mid-market team? | ChatGPT | #6 | #5 |
| What are the best observability tools in 2026? | ChatGPT | #10 | #8 |
| What are the best observability tools in 2026? | AI Mode | #4 | #5 |
| What are the best observability tools in 2026? | Perplexity | #6 | #4 |
| Top observability platform options for B2B SaaS companies | ChatGPT | #12 | #3 |
| Top observability platform options for B2B SaaS companies | Perplexity | #5 | #3 |
| Best observability platform for enterprise | ChatGPT | #11 | #9 |
| Compare the leading observability platforms | ChatGPT | #6 | #3 |
| Compare the leading observability platforms | AI Mode | #8 | #7 |
| Compare the leading observability platforms | Perplexity | #10 | #4 |
| Alternatives to the most popular observability platform | ChatGPT | #11 | #8 |
| Alternatives to the most popular observability platform | AI Mode | #10 | #8 |
Features, pricing & fit
| Dimension | Elastic Observability | New Relic |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Free; paid from $10 / mo |
| Free plan | — | Yes |
| Deployment | Hosted managed service across public clouds, Serverless plans, and self-managed software | Cloud-based SaaS |
| Integrations | — | 800+ |
| Compliance | ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, FedRAMP Moderate, FedRAMP High Impact, PCI DSS, HIPAA, CSA STAR, Cyber Essentials+ | SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification |
| Support | — | Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise |
| Founded | — | 2008 |
| Headquarters | Amsterdam, Netherlands | San Francisco, CA, United States |
| Employees | 1,001–5,000 | 1,001–5,000 |
| Funding | IPO | Post-IPO raise (not corroborated by other sources) |
| Best for | — | Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier. |
Plans side by side
Elastic Observability
Pricing not available.
New Relic
Free$0per month, one full platform user and 100 GB ingest
Standard$10per first full platform user/month; $99 per additional user (max 5)
Pro$349per full platform user/month (annual commitment); $418.80 monthly pay as you go
EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Elastic Observability
- Strong search-analytics foundation and log analysis
- Best for log-centric analysis and logs and search
- OpenTelemetry-native observability platform
- Predictable pricing option
- Flexibility for application observability
New Relic
- Generous permanent free tier with 100 GB monthly ingest
- Easy setup and quick APM start with minimal upfront cost
- Unified, consumption-based pricing model
- Strong full-stack observability platform and APM pioneer
- Value and accessibility with AI-assisted querying and diagnostics
- Costs can surprise as log and trace volume scales
- Pricing requires careful cost governance and depends on usage
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Elastic Observability vs New Relic”, https://slateindex.ai/compare/elastic-observability-vs-new-relic, data of Nov 3, 2026. Licence: CC BY 4.0.