FreeScoutFree self-hosted open source help desk and shared mailbox
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
FreeScout vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 0.7 for FreeScout.
Choose FreeScout if…
- AI answers describe it more positively (67% vs 39% positive)
- Recommended as a self-hosted help desk option
- Recommended for free or self-hosted use
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 0.7)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | FreeScout | LiveAgent |
|---|---|---|
| Visibility score | 0.7% | 4.6% |
| Change vs last week | up+0.4% | no change0% |
| Rank in Help Desk | #31 | #13 |
| Share of voice | 0.4% | 1.7% |
| Mentions this run | 2 | 9 |
| Positive in AI answers | 67% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
FreeScout +0.39999999999999997pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreeScoutLiveAgent
Head to head in AI answers
0 engine answers name both brands
0FreeScout ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | FreeScout | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Self-hosted | Cloud only |
| Integrations | — | 200+ |
| Compliance | — | GDPR |
| Support | GitHub issues, Wiki/FAQ documentation, Hire developer | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | — | 2004 |
| Headquarters | — | Bratislava, Slovakia |
| Employees | — | 51–200 |
| Funding | — | Bootstrapped |
| Best for | Teams that want a free, self-hosted Zendesk or Help Scout alternative with unlimited agents and mailboxes | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
FreeScout
Pricing not available.
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
FreeScout
- Recommended as a self-hosted help desk option
- Recommended for free or self-hosted use
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “FreeScout vs LiveAgent”, https://slateindex.ai/compare/freescout-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.