Freshworks vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 4.6 for LiveAgent, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 4.6)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose LiveAgent if…
- AI answers describe it more positively (39% vs 26% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | LiveAgent |
|---|---|---|
| Visibility score | 61.5% | 4.6% |
| Change vs last week | up+1.7% | no change0% |
| Rank in Help Desk | #1 | #13 |
| Share of voice | 12.9% | 1.7% |
| Mentions this run | 65 | 9 |
| Positive in AI answers | 26% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
8 engine answers name both brands
| Prompt | Engine | Freshworks | LiveAgent |
|---|---|---|---|
| Alternatives to the most popular help desk platform | ChatGPT | #2 | #10 |
| Most affordable help desk platform that is still reliable | Perplexity | #2 | #3 |
| Which help desk platform offers a free trial? | ChatGPT | #2 | #7 |
| Which help desk platform offers a free trial? | AI Mode | #2 | #3 |
| Which Help Desk tools offer annual discounts? | Perplexity | #2 | #10 |
| Official website of the top help desk platform vendors | ChatGPT | #2 | #13 |
| Official website of the top help desk platform vendors | AI Mode | #2 | #7 |
| Official website of the top help desk platform vendors | Perplexity | #2 | #14 |
Features, pricing & fit
| Dimension | Freshworks | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Cloud | Cloud only |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2010 | 2004 |
| Headquarters | San Mateo, California, United States | Bratislava, Slovakia |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Bootstrapped |
| Best for | — | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Freshworks
Pricing not available.
LiveAgent
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs LiveAgent”, https://slateindex.ai/compare/freshworks-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.