LiveAgent

Help desk and live chat with AI agents

Live Chat & AI SupportBratislava, Slovakia51–200 employeesFounded 2004

#10 of 44 in Live Chat & AI Support7,000 customers (per liveagent.com)39% positive in AI answers

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Visibility score

8.5%

−1.5% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

LiveAgent ranks #10 of 44 in Live Chat & AI Support with an AI visibility score of 8.5 (SlateIndex, Nov 3, 2026).
LiveAgent's visibility fell 1.5 points since the previous weekly run.
LiveAgent is most visible on Perplexity (19.3) and least on Google AI Mode (2.8).
AI engines name LiveAgent in 15 of the 60 Live Chat & AI Support buyer prompts SlateIndex tracks.
livechat.com is the source AI engines cite most in answers about LiveAgent, with 12 citations.

About

Company details for LiveAgent

LiveAgent is cloud help desk software that turns email, live chat, phone calls, social media messages and contact forms into tickets in one shared inbox. It includes a built-in call center, a knowledge base and customer portal, and AI agents that answer chats, draft replies and summarize tickets. It is made by Quality Unit, based in Bratislava, Slovakia. It ranks #10 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 8.5 in the latest weekly run.

Founded in 2004 and headquartered in Bratislava, Slovakia, the company employs 51–200 people. It is bootstrapped. Its differentiator: aI included in every plan with no per-resolution fees, using the customer's own AI provider.

Website: liveagent.com
Categories: Live Chat & AI Support, Help Desk
Company size: 51–200 employees
Headquarters: Bratislava, Slovakia
Founded: 2004
Company type: Private, bootstrapped
Funding: Bootstrapped
Customers: 7,000 · per liveagent.com
Pricing: $15 per seat / mo · per seat
Free trial: 30-day free trial
Deployment: Cloud only
Platforms: Web
Integrations: 200+ native
Compliance: GDPR
Support: 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise), Support portal

Facebook · facebook.com/LiveAgent X · x.com/LiveAgent LinkedIn · linkedin.com/company/liveagent Instagram · instagram.com/liveagent YouTube · youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg

Read from linkedin.com, liveagent.com, facebook.com, yespress.io · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

8.5%

across Live Chat & AI Support answers, weighted by position

ChatGPT3.5%

AI Mode2.8%

Perplexity19.3%

Change

−1.5%

vs last week’s run

Category rank

#10 of 44

in Live Chat & AI Support

Mentions

in this week’s run

Share of voice

2.7%

of AI mentions in Live Chat & AI Support

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now8.5%

30-day changedown−1.5999999999999996pp

High · low10.1% · 8.5%

Rank#10 → #10

Compare in

LiveAgent lost 1.6 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.

Media

Website and product screenshots for LiveAgent

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name LiveAgent

All prompts

Which live chat tool has the best reviews?

LiveAgent: 4.5/5 on G2 and 4.7/5 on Capterra, with a large review base; best for a broader help-desk suite.

Perplexity · run of Nov 3

Most affordable live chat tool that is still reliable

Perplexity · run of Nov 3

Which live chat tool offers a free trial?

Other tools offering free trials include Zendesk, LiveAgent, Intercom, Olark, and Tidio, with trial periods ranging from 7 to 30 days.

Perplexity · run of Nov 3

Which live chat tool offers a free trial?

ChatGPT · run of Nov 3

Which live chat tool offers a free trial?

LiveAgent : Offers a trial ranging between 14 to 30 days depending on the selected feature set.[](https://www.livechat.com/pricing/)[](https://www.zendesk.com/service/messaging/live-chat-…

Google AI Mode · run of Nov 3

Alternatives to the most popular live chat tool

LiveAgent — Best for heavy support and ticketing depth .

Google AI Mode · run of Nov 3

Alternatives to the most popular live chat tool

Best budget help desk: LiveAgent

Perplexity · run of Nov 3

Official website of the top live chat tool vendors

ChatGPT · run of Nov 3

Products & features

What LiveAgent sells

Help Desk & Ticketing

Shared inbox that turns email, chat, calls and social messages into trackable tickets with automation rules.

Live Chat

Real-time website chat with typing preview and proactive invitations.

Call Center

Inbound and outbound calls with IVR, routing, recording, video calls and AI transcripts.

Social Media

Answer Facebook, Instagram, WhatsApp, X, Viber and Telegram messages in the inbox.

Knowledge Base

Public and internal knowledge bases, customer portal and community forum.

AI Agents

AI chatbot, answer assistant, ticket summary, human handover and autoresponder running on your own AI provider.

Strengths engines cite

Strong ticketing and help-desk depth
Fast implementation with multi-channel routing and live chat
30-day free trial without a credit card
Good value as a budget help desk
Chat and ticketing in one suite

Target market & buyers

Small and mid-sized businesses running customer support

Notable customers include M4Markets, CS Apparel Group, aCommerce, VERVASI, Matchaflix, INNPRO Robert Błędowski, CVFR Travel Group, Satur.

Industry	Primary use case
E-commerce	Centralizing customer support requests and turning inquiries into sales
Travel	Automating support workflows and coordinating communication across branches
Financial services	AI chatbot for 24/7 international support
Retail	Launching new email and phone support lines

Funding & recent developments

Funding

Latest known round	Total raised
Bootstrapped	—

Recent developments

Dec 2025Product2025 year in review
Highlighted a new AI chatbot, smarter ticketing and enhanced security.
Nov 2025Company2025 review portal recognitions
Announced 2025 recognitions from Capterra, Software Advice and GetApp.
Oct 2025ProductOctober 2025 product update
Added enhanced ticket fields, spam controls and a planned Telegram integration.
Jul 2025SecurityJuly 2025 product update
Added advanced spoofing protection and a new Help Center.
May 2025ProductMay 2025 product update
Added blind call transfer and an email sorting change.

Competitive landscape

How LiveAgent compares with its top three alternatives

All alternatives

LiveAgent most often appears alongside Zendesk, Freshworks, LiveChat in AI answers.

vsLiveAgent vs Zendesk8.5% vs 49.3% visibility · Zendesk leadsFull comparison vsLiveAgent vs Freshworks8.5% vs 61.5% visibility · Freshworks leadsFull comparison vsLiveAgent vs LiveChat8.5% vs 40.1% visibility · LiveChat leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
LiveAgent	8.5%	2.7%	down−1.5%	$15 / seat / mo
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available
LiveChat	40.1%	10.2%	up+1.3%	$19 / seat / mo
Tidio	29%	8.2%	down−1.5%	Free plan