LiveAgent alternatives: top competitors compared
Named alongside LiveAgent
ZendeskBest forSupport teams from startups to enterprises that need omnichannel ticketing with AI automation70% of LiveAgent answersFreshworks61% of LiveAgent answersLiveChatBest forSmall teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.57% of LiveAgent answersTidioBest forEcommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan57% of LiveAgent answers
Data from SlateIndex weekly runs
LiveAgent has a visibility score of 8.5 in Live Chat & AI Support, #10 of 44. AI answers that name LiveAgent most often also name these 4.
Quick reference
| Alternative | Best for | Starting price | Visibility | Key differentiator |
|---|---|---|---|---|
| Zendesk | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | $19 per seat / mo | 49.3% | AI agents priced per automated resolution, built into a unified ticketing, messaging and voice platform |
| Freshworks | — | — | 61.5% | — |
| LiveChat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | $19 per seat / mo | 40.1% | An AI Agent that recommends products from a Shopify catalog and lets shoppers add them to the cart inside the chat, with sales tracked back to each conversation. |
| Tidio | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan | Free; paid from $24.17 / mo | 29% | Lyro AI agent that both resolves support questions and attributes sales, leads and bookings to conversations |
Alternative 1
Zendesk vs LiveAgent →Zendesk
Zendesk suits support teams from startups to enterprises that need omnichannel ticketing with AI automation.
Quick facts
- $19 per seat / mo · per seat
- 49.3% visibility score · #1 in Live Chat & AI Support
- 1800+ native integrations
Key features
- Customer Service — Omnichannel ticketing, messaging, live chat, voice and help center for resolving customer inquiries.
- Employee Service — Service management for internal requests, including IT service management.
- Contact Center — AI-powered contact center across voice and digital channels.
- AI agents — Autonomous agents that resolve issues on any channel, billed per automated resolution.
Zendesk vs LiveAgent
| Dimension | Zendesk | LiveAgent |
|---|---|---|
| Visibility score | 49.3% | 8.5% |
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $15 per seat / mo |
| Free plan | No | No |
| Trial | — | 30-day free trial |
Pros
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
Cons
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Alternative 2
Freshworks vs LiveAgent →Freshworks
Freshworks is ranked #1 in Help Desk.
Quick facts
- Pricing not available
- 61.5% visibility score · #1 in Help Desk
Key features
- Freshservice — AI-powered service operations platform for IT service management.
- Freshdesk — Cloud-based help desk software for customer support.
- Freshsales — CRM with built-in phone, email and chat, workflows and sales sequences.
- Freshdesk Contact Center — Contact center product in the Freshdesk line.
Freshworks vs LiveAgent
| Dimension | Freshworks | LiveAgent |
|---|---|---|
| Visibility score | 61.5% | 8.5% |
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No |
| Trial | — | 30-day free trial |
Pros
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
Cons
- Per-minute charges for advanced calling features
Alternative 3
LiveChat vs LiveAgent →LiveChat
LiveChat suits small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan..
Quick facts
- $19 per seat / mo · per seat
- 14-day free trial
- 40.1% visibility score · #3 in Live Chat & AI Support
- 200+ native integrations
Key features
- Text live chat — Website live chat with visitor tracking, a shared inbox, chat routing, and a customer details panel.
- Text AI Agent — AI agent that answers customer questions from a knowledge base, runs intent-based skills, and hands chats to staff with context attached.
LiveChat vs LiveAgent
| Dimension | LiveChat | LiveAgent |
|---|---|---|
| Visibility score | 40.1% | 8.5% |
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $15 per seat / mo |
| Free plan | No | No |
| Trial | 14-day free trial | 30-day free trial |
Pros
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
Cons
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Alternative 4
Tidio vs LiveAgent →Tidio
Tidio suits ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan.
Quick facts
- Free; paid from $24.17 / mo · usage-based
- Free plan available
- 29% visibility score · #5 in Live Chat & AI Support
- 120+ native integrations
Key features
- Lyro AI Agent — AI agent that answers customer questions from the business's content, performs actions and hands off to humans; also sold standalone for other help desks.
- Tidio Help Desk — Multichannel inbox with live chat, email, social messaging and ticketing workflows.
- Flows — No-code visual builder for proactive chat automation, sales flows and lead capture.
- Tidio Agents — Custom AI solutions built by Tidio's experts.
Tidio vs LiveAgent
| Dimension | Tidio | LiveAgent |
|---|---|---|
| Visibility score | 29% | 8.5% |
| Pricing model | Usage-based | Per seat |
| Entry price | Free; paid from $24.17 / mo | $15 per seat / mo |
| Free plan | Yes | No |
| Trial | Free plan available | 30-day free trial |
Pros
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Cons
How to choose
Match the pricing model to your cost driver: headcount, usage or features.
| Platform | Pricing model | Starting price |
|---|---|---|
| LiveAgent | Per seat | $15 per seat / mo |
| Zendesk | Per seat | $19 per seat / mo |
| Freshworks | — | — |
| LiveChat | Per seat | $19 per seat / mo |
| Tidio | Usage-based | Free; paid from $24.17 / mo |
More alternatives
Ranked by how often AI answers name them alongside LiveAgent in the latest weekly run.