LiveAgent vs LiveChat

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 8.5 for LiveAgent, and ranks ahead in 77% of the answers that name both.

Choose LiveAgent if…

You want a lower entry price ($15 vs $19)
AI answers describe it more positively (39% vs 36% positive)
Strong ticketing and help-desk depth
Fast implementation with multi-channel routing and live chat

Choose LiveChat if…

You want the brand AI engines rank higher (40.1 vs 8.5)
You need SOC 2 Type 2 or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
You prefer a larger, established vendor (201–500 employees)
Free trial with no credit card required

AI visibility side by side

Latest weekly run · Nov 3

Metric	LiveAgent	LiveChat
Visibility score	8.5%	40.1%
Change vs last week	down−1.5%	up+1.3%
Rank in Live Chat & AI Support	#10	#3
Share of voice	2.7%	10.2%
Mentions this run	14	50
Positive in AI answers	39%	36%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

LiveAgent −1.5999999999999996pp · LiveChat +1.3000000000000043pp over 1 weekly runs.

Engine by engine

LiveChat leads on 3 of 3 engines

ChatGPT

3.5%

38%

AI Mode

2.8%

31.7%

Perplexity

19.3%

50.7%

LiveAgentLiveChat

Head to head in AI answers

13 engine answers name both brands

3LiveAgent ranked higher

10LiveChat ranked higher

Prompt	Engine	LiveAgent	LiveChat
Which live chat tool has the best reviews?	Perplexity	#3	#4
Alternatives to the most popular live chat tool	ChatGPT	#10	#2
Alternatives to the most popular live chat tool	AI Mode	#7	#2
Alternatives to the most popular live chat tool	Perplexity	#7	#1
Most affordable live chat tool that is still reliable	Perplexity	#3	#4
How much does a live chat tool cost per month?	Perplexity	#2	#1
Which live chat tool offers a free trial?	ChatGPT	#5	#1
Which live chat tool offers a free trial?	AI Mode	#5	#1
Which live chat tool offers a free trial?	Perplexity	#3	#1
Is there a free live chat tool for small teams?	Perplexity	#6	#7
Which live chat tool has transparent pricing?	Perplexity	#6	#1
Official website of the top live chat tool vendors	ChatGPT	#9	#3

Features, pricing & fit

Dimension	LiveAgent	LiveChat
Pricing model	Per seat	Per seat
Entry price	$15 per seat / mo	$19 per seat / mo
Free plan	No · 30-day trial	No · 14-day trial
Deployment	Cloud only	Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany
Integrations	200+	200+
Compliance	GDPR	SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business
Support	24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise)	Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan
Founded	2004	2002
Headquarters	Bratislava, Slovakia	Wrocław, Poland
Employees	51–200	201–500
Funding	Bootstrapped	Management buyout
Best for	Small and growing support teams that want email, chat, phone and social in one inbox	Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.