LiveAgent pricing 2026: plans and costs
How AI answers describe LiveAgent pricing
Other tools offering free trials include Zendesk, LiveAgent, Intercom, Olark, and Tidio, with trial periods ranging from 7 to 30 days.
Compared to: Zendesk · Freshworks · LiveChat
- LiveAgent - Features a 30-day free trial that doesn’t require a credit card upfront.
Quick pricing summary
- Starter: $15 agent/month, billed monthly (offer; regular $19)
- Team: $26 agent/month, billed monthly (offer; regular $35)
- Business: $44 agent/month, billed monthly (offer; regular $59)
- Enterprise: $3,999 month, flat fee, 80 agents included, billed monthly
- Worth noting: Starter/Team/Business prices are special offer prices until Nov 22, 2026, locked while you keep the plan. No setup fee. AI runs on your own provider (about 1-2 cents per AI-resolved chat), no LiveAgent AI fees. Free migration.
Plans
Starter
$15 agent/month, billed monthly (offer; regular $19)
- Up to 5 agents
- $11/agent/mo billed annually (regular $15)
- Email, live chat, contact forms, knowledge base
- 1 AI agent
- AI answer drafts and AI chatbot
- SSO
- 10 departments, 3 email accounts, 2 live chat buttons
Team
$26 agent/month, billed monthly (offer; regular $35)
- Up to 15 agents
- $22/agent/mo billed annually (regular $29)
- Everything in Starter
- Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls
- 5 AI agents
- Reports and CSAT surveys
- SLA rules and custom roles
- 20 departments, 10 email accounts, 5 live chat buttons
Business
$44 agent/month, billed monthly (offer; regular $59)
- Any team size
- $38/agent/mo billed annually (regular $49)
- Everything in Team
- 50 AI agents
- MCP server for your own AI tools
- LiveAgent branding removal
- Audit log and department roles
- Dedicated account manager from 20 agents
- 150 departments, 150 email accounts, 50 live chat buttons
Enterprise
$3,999 month, flat fee, 80 agents included, billed monthly
- $3,199/mo billed annually
- Extra agents $49 each ($39 annual)
- Everything in Business
- Unlimited AI agents
- Unlimited departments, channels, rules and roles
- Dedicated account manager
- Priority support and review calls
- Custom billing and release management
What you get on each plan
| Feature | Starter | Team | Business | Enterprise |
|---|---|---|---|---|
| Human agents | Up to 5 | Up to 15 | Any team size | 80 included, add more |
| AI agents | 1 | 5 | 50 | Unlimited |
| Departments | 10 | 20 | 150 | Unlimited |
| Email accounts | 3 | 10 | 150 | Unlimited |
| Live chat buttons | 2 | 5 | 50 | Unlimited |
| Social & messaging | — | ✓ | ✓ | ✓ |
| Call center | — | ✓ | ✓ | ✓ |
| Knowledge bases | 1 | 1 | 2 | 10 |
| Reporting | — | ✓ | ✓ | ✓ |
| Automation & SLA rules | Event rules only | ✓ | ✓ | ✓ |
| SLA rules / levels | — | 5 / 5 | 50 / 20 | Unlimited |
| Security | SSO, 2FA | SSO, 2FA | + audit log | + audit log |
| Branding removal | — | — | ✓ | ✓ |
| MCP server | — | — | ✓ | ✓ |
| Support | 24/7 | 24/7 | 24/7 | 24/7 |
| Dedicated account manager | — | — | From 20 agents | ✓ |
| Telegram & WhatsApp | — | 5 bots, 5 numbers | 20 bots, 20 numbers | Unlimited |
| Contact forms | 3 | 10 | 50 | Unlimited |
| Canned messages / predefined answers | 20 / 20 | 100 / 100 | 500 / 500 | Unlimited |
| Event rules | 50 | 150 | 500 | Unlimited |
| Time rules | — | 30 | 100 | Unlimited |
| Custom roles | — | 2 | 5 | Unlimited |
| API keys | 1 | 5 | 10 | Unlimited |
| Ticket history | Unlimited | Unlimited | Unlimited | Unlimited |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Extra knowledge base | $19/month | Starter, Team, Business |
| Extra agents | $49/agent/month ($39 annual) | Enterprise |
LiveAgent pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| LiveAgent | $15 per seat / mo | No · 30-day trial | Per seat | — | |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Freshworks | — | — | — | — | Compare → |
| LiveChat | $19 per seat / mo | No · 14-day trial | Per seat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Compare → |
| Tidio | Free; paid from $24.17 / mo | Yes | Usage-based | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan | Compare → |
List prices as published on www.liveagent.com/pricing/. Totals are worked examples, not quotes.