Freshworks vs Helply
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 1 for Helply, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 1)
- AI answers describe it more positively (26% vs 0% positive)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Helply if…
- You need GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Helply |
|---|---|---|
| Visibility score | 61.5% | 1% |
| Change vs last week | up+1.7% | no change0% |
| Rank in Help Desk | #1 | #28 |
| Share of voice | 12.9% | 0.4% |
| Mentions this run | 65 | 2 |
| Positive in AI answers | 26% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · Helply 0pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | Helply |
|---|---|---|---|
| Top help desk platform options for B2B SaaS companies | Perplexity | #7 | #11 |
| Alternatives to the most popular help desk platform | AI Mode | #5 | #4 |
Features, pricing & fit
| Dimension | Freshworks | Helply |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $49 / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | Cloud |
| Integrations | — | 60+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, GDPR |
| Founded | 2010 | 2025 |
| Headquarters | San Mateo, California, United States | Newport, Rhode Island, United States |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | — |
| Best for | — | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. |
Plans side by side
Freshworks
Pricing not available.
Helply
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Helply”, https://slateindex.ai/compare/freshworks-vs-helply, data of Nov 3, 2026. Licence: CC BY 4.0.