Freshworks vs JustCall
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Contact Center: it has a visibility score of 6.5 versus 5.3 for JustCall, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (6.5 vs 5.3)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose JustCall if…
- AI answers describe it more positively (75% vs 26% positive)
- You need SOC 2 Type 2 or ISO 27001:2022 coverage
- Top pick for CRM-connected sales and support
- Free 14-day trial without credit card
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | JustCall |
|---|---|---|
| Visibility score | 6.5% | 5.3% |
| Change vs last week | down−1.6% | up+0.9% |
| Rank in Contact Center | #20 | #22 |
| Share of voice | 2.2% | 1.4% |
| Mentions this run | 12 | 9 |
| Positive in AI answers | 26% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +0.09999999999999964pp · JustCall +0.8999999999999995pp over 1 weekly runs.
Engine by engine
Freshworks leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | JustCall |
|---|---|---|---|
| Best contact center platform for startups | AI Mode | #6 | #3 |
| Which contact center platform has transparent pricing? | ChatGPT | #5 | #6 |
Features, pricing & fit
| Dimension | Freshworks | JustCall |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | Cloud |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type 2, ISO 27001:2022 |
| Support | — | Dedicated phone support line on Business and SalesPro plans, Dedicated success manager and personalized onboarding on SalesPro, Help Center knowledge base |
| Founded | 2010 | 2016 |
| Headquarters | San Mateo, California, United States | Palo Alto, California |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | Series B · $59M raised |
| Best for | — | Sales and support teams that want phone, SMS and AI calling in one platform without adding headcount |
Plans side by side
Freshworks
Pricing not available.
JustCall
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
JustCall
- Top pick for CRM-connected sales and support
- Free 14-day trial without credit card
- Flexible, lightweight integration
- Favored by fast-moving sales and support teams
- Centralizes business phone, SMS, and AI call coaching
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs JustCall”, https://slateindex.ai/compare/freshworks-vs-justcall, data of Nov 3, 2026. Licence: CC BY 4.0.