Freshworks vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 1.4 for LiveChat, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 1.4)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose LiveChat if…
- AI answers describe it more positively (36% vs 26% positive)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
- Reliable, high-performance real-time chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | LiveChat |
|---|---|---|
| Visibility score | 61.5% | 1.4% |
| Change vs last week | up+1.7% | New |
| Rank in Help Desk | #1 | #25 |
| Share of voice | 12.9% | 0.4% |
| Mentions this run | 65 | 2 |
| Positive in AI answers | 26% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · LiveChat +1.4pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | LiveChat |
|---|---|---|---|
| What is the difference between a help desk platform and a live chat tool? | ChatGPT | #2 | #4 |
| What is the difference between a help desk platform and a live chat tool? | AI Mode | #2 | #4 |
Features, pricing & fit
| Dimension | Freshworks | LiveChat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | — | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2010 | 2002 |
| Headquarters | San Mateo, California, United States | Wrocław, Poland |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | Management buyout |
| Best for | — | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
Freshworks
Pricing not available.
LiveChat
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs LiveChat”, https://slateindex.ai/compare/freshworks-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.