Freshworks vs Microsoft Dynamics 365
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Microsoft Dynamics 365 is the stronger AI pick in CRM: it has a visibility score of 30.7 versus 18 for Freshworks, and ranks ahead in 77% of the answers that name both.
Choose Freshworks if…
- You need SOC 2 Type II or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
Choose Microsoft Dynamics 365 if…
- You want the brand AI engines rank higher (30.7 vs 18)
- AI answers describe it more positively (29% vs 26% positive)
- You need ISO 27017 or ISO 27018 or ISO 9001 or SOC 1 or SOC 2 or SOC 3 coverage
- Deep integration with the Microsoft ecosystem
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Microsoft Dynamics 365 |
|---|---|---|
| Visibility score | 18% | 30.7% |
| Change vs last week | up+2.6% | up+10.7% |
| Rank in CRM | #6 | #5 |
| Share of voice | 5.9% | 7.5% |
| Mentions this run | 28 | 35 |
| Positive in AI answers | 26% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +2.5999999999999996pp · Microsoft Dynamics 365 +10.7pp over 1 weekly runs.
Engine by engine
Microsoft Dynamics 365 leads on 3 of 3 engines
Head to head in AI answers
13 engine answers name both brands
| Prompt | Engine | Freshworks | Microsoft Dynamics 365 |
|---|---|---|---|
| What features matter most in a CRM? | ChatGPT | #3 | #2 |
| What should a CRM integrate with? | ChatGPT | #4 | #1 |
| What should a CRM integrate with? | Perplexity | #5 | #1 |
| What are the best CRM tools in 2026? | ChatGPT | #8 | #5 |
| What are the best CRM tools in 2026? | Perplexity | #6 | #8 |
| Alternatives to the most popular CRM | ChatGPT | #5 | #6 |
| Alternatives to the most popular CRM | Perplexity | #6 | #4 |
| Best CRM with AI features | ChatGPT | #6 | #4 |
| Which CRM vendors do analysts recommend? | ChatGPT | #14 | #2 |
| Which CRM vendors do analysts recommend? | Perplexity | #9 | #2 |
| Which CRM offers a free trial? | ChatGPT | #4 | #6 |
| Official website of the top CRM vendors | ChatGPT | #8 | #3 |
Features, pricing & fit
| Dimension | Freshworks | Microsoft Dynamics 365 |
|---|---|---|
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 1, SOC 2, SOC 3 |
| Support | — | Technical support, Community, Documentation, Partner network |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Redmond, Washington, USA |
| Employees | 5,000+ | 5,000+ |
| Funding | IPO | — |
| Best for | — | Organizations already using Microsoft 365 that want CRM and ERP apps in one suite. |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Microsoft Dynamics 365
- Deep integration with the Microsoft ecosystem
- Enterprise-scale CRM and ERP suite
- Copilot AI integration for structured sales workflows
- Strong analytical dimensions functionality in Business Central
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Microsoft Dynamics 365”, https://slateindex.ai/compare/freshworks-vs-microsoft-dynamics-365, data of Nov 3, 2026. Licence: CC BY 4.0.