Freshworks vs Nextiva
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 6.5 for Freshworks, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Nextiva if…
- You want the brand AI engines rank higher (15.7 vs 6.5)
- AI answers describe it more positively (40% vs 26% positive)
- You need SOC 2 or ISO/IEC 27001 or HIPAA coverage
- Unified communications plus contact center in one platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Nextiva |
|---|---|---|
| Visibility score | 6.5% | 15.7% |
| Change vs last week | down−1.6% | up+1.6% |
| Rank in Contact Center | #20 | #9 |
| Share of voice | 2.2% | 4.5% |
| Mentions this run | 12 | 28 |
| Positive in AI answers | 26% | 40% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +0.09999999999999964pp · Nextiva +1.5999999999999996pp over 1 weekly runs.
Engine by engine
Nextiva leads on 2 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Freshworks | Nextiva |
|---|---|---|---|
| What are the best Contact Center tools in 2026? | Perplexity | #13 | #10 |
| Is there a free contact center platform for small teams? | Perplexity | #1 | #5 |
| Which contact center platform has transparent pricing? | Perplexity | #4 | #6 |
| Which Contact Center tools offer annual discounts? | Perplexity | #6 | #4 |
Features, pricing & fit
| Dimension | Freshworks | Nextiva |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud | Cloud |
| Integrations | — | 36+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2, ISO/IEC 27001, HIPAA, PCI DSS |
| Support | — | 24/7 phone support, 24/7 chat support, 24/7 email support, Help Center |
| Founded | 2010 | 2008 |
| Headquarters | San Mateo, California, United States | Scottsdale, Arizona, USA |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | IPO | First external funding round (Goldman Sachs Asset Management) · $200M raised |
| Best for | — | Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform. |
Plans side by side
Freshworks
Pricing not available.
Nextiva
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Nextiva
- Unified communications plus contact center in one platform
- Strong uptime reliability (99.999% framework)
- Affordable plans for small and midsize teams
- High customer ratings in comparisons
- Omnichannel features that scale for startups
- Introductory annual prices may revert to higher list pricing at renewal
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Nextiva”, https://slateindex.ai/compare/freshworks-vs-nextiva, data of Nov 3, 2026. Licence: CC BY 4.0.