Freshworks vs Notion
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Notion is the stronger AI pick in Knowledge Management: it has a visibility score of 57.4 versus 1.3 for Freshworks, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You need PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Notion if…
- You want the brand AI engines rank higher (57.4 vs 1.3)
- AI answers describe it more positively (40% vs 26% positive)
- You need ISMAP or BSI C5 or ISO 27017 or ISO 27018 or HIPAA or GDPR or CCPA coverage
- flexible all-in-one workspace
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Notion |
|---|---|---|
| Visibility score | 1.3% | 57.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #1 |
| Share of voice | 0.6% | 10.9% |
| Mentions this run | 3 | 58 |
| Positive in AI answers | 26% | 40% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Notion 0pp over 0 weekly runs.
Engine by engine
Notion leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | Notion |
|---|---|---|---|
| What should a knowledge management tool integrate with? | ChatGPT | #10 | #13 |
| How much does a knowledge management tool cost per month? | AI Mode | #4 | #2 |
Features, pricing & fit
| Dimension | Freshworks | Notion |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $10 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Cloud-hosted, with web, desktop and mobile apps |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, ISO 27001, ISMAP, BSI C5, ISO 27017, ISO 27018, ISO 27701, HIPAA, GDPR, CCPA |
| Support | — | Help button in the app, Priority support, Premium support (custom), Customer success manager (Enterprise) |
| Founded | 2010 | 2016 |
| Headquarters | San Mateo, California, United States | San Francisco, California, United States |
| Employees | 5,000+ | 501–1,000 |
| Funding | IPO | Tender offer · $335M raised |
| Best for | — | Individuals, small teams, growing businesses and enterprises that want docs, databases and AI agents in one workspace |
Plans side by side
Freshworks
Pricing not available.
Notion
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Notion
- flexible all-in-one workspace
- strong for knowledge management and team wikis
- combines docs, databases, and project tracking
- robust free plan for small teams
- high user satisfaction and usability ratings
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Notion”, https://slateindex.ai/compare/freshworks-vs-notion, data of Nov 3, 2026. Licence: CC BY 4.0.