FreshworksAI-powered, unified service operations platform
vs
OutlineTeam knowledge base & wiki
Comparison · Knowledge Management · weekly run Nov 3
Freshworks vs Outline
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Outline is the stronger AI pick in Knowledge Management: it has a visibility score of 1.9 versus 1.3 for Freshworks.
Choose Freshworks if…
- AI answers describe it more positively (26% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Outline if…
- You want the brand AI engines rank higher (1.9 vs 1.3)
- You need a self-hosted or on-premises option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Outline |
|---|---|---|
| Visibility score | 1.3% | 1.9% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #34 |
| Share of voice | 0.6% | 0.4% |
| Mentions this run | 3 | 2 |
| Positive in AI answers | 26% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Outline 0pp over 0 weekly runs.
Engine by engine
Outline leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksOutline
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Outline ranked higher
Features, pricing & fit
| Dimension | Freshworks | Outline |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $4 / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Cloud hosted or self-hosted on your own server |
| Integrations | — | 20+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Email support, Enterprise support contract |
| Founded | 2010 | 2020 |
| Headquarters | San Mateo, California, United States | San Francisco, California, US |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | Series A |
| Best for | — | Teams that want a fast, collaborative knowledge base in the cloud or on their own server |
Plans side by side
Freshworks
Pricing not available.
Outline
Cloud: 1-10 team members$10month
Cloud: 11-100 team members$79month
Cloud: 101-200 team members$249month
On-Premises Community Edition$0
On-Premises Business$4user/month billed annually, 10 user minimum
On-Premises Enterprise$5user/month billed annually, 100 user minimum
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Outline
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Outline”, https://slateindex.ai/compare/freshworks-vs-outline, data of Nov 3, 2026. Licence: CC BY 4.0.