FreshworksAI-powered, unified service operations platform
vs
Reply.ioAI Sales Outreach & Cold Email Platform
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs Reply.io
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Reply.io is the stronger AI pick in Sales Engagement: it has a visibility score of 14.4 versus 0 for Freshworks.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Reply.io if…
- You want the brand AI engines rank higher (14.4 vs 0)
- AI answers describe it more positively (42% vs 26% positive)
- You need SOC 2 or GDPR coverage
- Multichannel outreach and AI-assisted engagement across email, calls, LinkedIn and more
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Reply.io |
|---|---|---|
| Visibility score | 0% | 14.4% |
| Change vs last week | down−0.4% | down−3.3% |
| Rank in Sales Engagement | #49 | #6 |
| Share of voice | 0% | 3.5% |
| Mentions this run | 0 | 23 |
| Positive in AI answers | 26% | 42% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · Reply.io −3.299999999999999pp over 1 weekly runs.
Engine by engine
Reply.io leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksReply.io
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Reply.io ranked higher
Features, pricing & fit
| Dimension | Freshworks | Reply.io |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | $49 / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2, GDPR |
| Support | — | Live chat, Email, CSM onboarding |
| Founded | 2010 | 2014 |
| Headquarters | San Mateo, California, United States | San Jose, California, US |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Series A |
| Best for | — | Founders, sales teams, and agencies who need results fast without juggling 5+ tools. |
Plans side by side
Freshworks
Pricing not available.
Reply.io
Email Volume$49month, billed annually (1,000 active contacts; monthly $59)
Multichannel$89user/month, billed annually (monthly $99)
AI SDR Starter$500month, billed annually (1,000 active contacts; monthly $800)
AI SDR Growth$1,500month, billed annually (5,000 active contacts; monthly $2500)
AI SDR EnterpriseCustomcontact us
Agency Core$210month
Agency AI SDR$500month/client
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Reply.io
- Multichannel outreach and AI-assisted engagement across email, calls, LinkedIn and more
- 14-day free trial to test core sequencing and automation
- Transparent self-serve pricing with annual discounts
- Affordable, lower-cost option
- Strong choice for smaller and mid-market sales teams
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Reply.io”, https://slateindex.ai/compare/freshworks-vs-reply-io, data of Nov 3, 2026. Licence: CC BY 4.0.