Freshworks vs RingCentral
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
RingCentral is the stronger AI pick in Contact Center: it has a visibility score of 14.6 versus 6.5 for Freshworks, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- AI answers describe it more positively (26% vs 20% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose RingCentral if…
- You want the brand AI engines rank higher (14.6 vs 6.5)
- You need SOC 2 Type 2 or SOC 3 or ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or HIPAA or HITRUST or GDPR or ISO 22301 or VPAT coverage
- Integrated cloud communications and contact center
- Robust stability backed by carrier redundancy
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | RingCentral |
|---|---|---|
| Visibility score | 6.5% | 14.6% |
| Change vs last week | down−1.6% | up+0.2% |
| Rank in Contact Center | #20 | #10 |
| Share of voice | 2.2% | 4.7% |
| Mentions this run | 12 | 29 |
| Positive in AI answers | 26% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +0.09999999999999964pp · RingCentral +0.1999999999999993pp over 1 weekly runs.
Engine by engine
RingCentral leads on 3 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Freshworks | RingCentral |
|---|---|---|---|
| What are the best Contact Center tools in 2026? | Perplexity | #13 | #8 |
| Most affordable contact center platform that is still reliable | AI Mode | #7 | #6 |
| Which contact center platform has transparent pricing? | ChatGPT | #5 | #3 |
| Which Contact Center tools offer annual discounts? | Perplexity | #6 | #3 |
Features, pricing & fit
| Dimension | Freshworks | RingCentral |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $20 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud | Cloud-based |
| Integrations | — | 500+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type 2, SOC 3, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, HIPAA, HITRUST, GDPR, ISO 22301, VPAT |
| Support | — | Talk to an expert by phone at (800) 574 5290, Contact us web form |
| Founded | 2010 | 1999 |
| Headquarters | San Mateo, California, United States | Belmont, California, United States |
| Employees | 5,000+ | 5,000+ |
| Funding | IPO | Post-IPO debt · $55M raised |
| Best for | — | Businesses from small companies to Fortune 1000 enterprises that want phone, contact center and meetings on one platform |
Plans side by side
Freshworks
Pricing not available.
RingCentral
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
RingCentral
- Integrated cloud communications and contact center
- Robust stability backed by carrier redundancy
- Discounts for annual payment terms
- Free trial available
- Rated Exemplary by ISG in its 2026 assessment
- Limited advanced reporting and workforce management tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs RingCentral”, https://slateindex.ai/compare/freshworks-vs-ringcentral, data of Nov 3, 2026. Licence: CC BY 4.0.