RingCentral
The global leader in AI-powered customer engagement
#10 of 48 in Contact Center600,000 customers (per ringcentral.com)20% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- RingCentral ranks #10 of 48 in Contact Center with an AI visibility score of 14.6 (SlateIndex, Nov 3, 2026).
- RingCentral's visibility rose 0.2 points since the previous weekly run.
- RingCentral is most visible on Perplexity (21.9) and least on Google AI Mode (9.3).
- AI engines name RingCentral in 21 of the 30 Contact Center buyer prompts SlateIndex tracks.
- ringcentral.com is the source AI engines cite most in answers about RingCentral, with 26 citations.
About
Company details for RingCentral
RingCentral sells cloud business phone, SMS, team chat, meetings and contact center software, branded as RingEX and RingCX, with AI agents layered across them. Its AI Receptionist answers, routes and schedules calls, AI Virtual Assistant captures call and meeting notes and summaries, and AI Conversation Expert analyzes calls for summaries, coaching and CRM updates. It serves businesses from small companies to Fortune 1000 enterprises. It ranks #10 of 48 in Contact Center on SlateIndex and has a visibility score of 14.6 in the latest weekly run.
Founded in 1999 and headquartered in Belmont, California, United States, the company employs 5,000+ people. It has raised about $55M. Its differentiator: claims 99.999% availability on a single AI communications platform spanning phone, contact center and meetings.
- Website
- ringcentral.com
- Categories
- Contact Center
- Company size
- 5,000+ employees
- Headquarters
- Belmont, California, United States
- Founded
- 1999
- Company type
- Public (NYSE: RNG)
- Funding
- Post-IPO debt · $55M raised
- Customers
- 600,000 · per ringcentral.com
- Pricing
- $20 per seat / mo · per seat
- Free trial
- —
- Deployment
- Cloud-based
- Integrations
- 500+ native
- Compliance
- SOC 2 Type 2, SOC 3, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, HIPAA, HITRUST, GDPR, ISO 22301, VPAT
- Support
- Talk to an expert by phone at (800) 574 5290, Contact us web form
Read from linkedin.com, ringcentral.com, gartner.com, facebook.com, trust.ringcentral.com, en.wikipedia.org · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
RingCentral gained 0.2 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for RingCentral
AI mentions & citations
Recent answers that name RingCentral
Which Contact Center tools offer annual discounts?
RingCentral Contact Center: Provides tiered, seat-based subscription plans (such as Standard, Professional, and Elite) with distinct price points adjusted for annual versus monthly…
Which contact center platform has transparent pricing?
Which Contact Center tools offer annual discounts?
Official website of the top contact center platform vendors
RingCentral – Delivers integrated enterprise cloud communications, video, and AI-driven contact center solutions (such as RingCX).
Most affordable contact center platform that is still reliable
Which Contact Center tools offer annual discounts?
One important distinction: RingCentral's advertised 33% discount applies to RingEX business communications pricing, not necessarily its dedicated RingCX contact center product.
What are the pros and cons of 8x8?
One important question: Are you evaluating 8x8 against RingCentral, Nextiva, Zoom Phone or another provider?
Which contact center platform offers a free trial?
Aircall / RingCentral : While primarily communication and cloud telephony platforms with robust contact center add-ons, they frequently offer 7-to-14 day interactive trials upon request through their respective sales…
Products & features
What RingCentral sells
RingEX
Unified business phone, SMS, team chat and meetings app
RingCX
AI-powered omnichannel contact center
AI Receptionist (AIR)
AI agent that answers, routes and schedules calls around the clock
AI Virtual Assistant (AVA)
AI call and meeting notes, summaries and translations
AI Conversation Expert (ACE)
Conversation intelligence for call summaries, coaching and CRM updates
AI Meetings and Events
Video meetings, webinars and virtual event platform
Strengths engines cite
- Integrated cloud communications and contact center
- Robust stability backed by carrier redundancy
- Discounts for annual payment terms
- Free trial available
- Rated Exemplary by ISG in its 2026 assessment
Target market & buyers
Businesses of all sizes, from small businesses to Fortune 1000 companies
Notable customers include Detroit Pistons, Lush, First Bank, Ryder Systems, Golden State Warriors, Credit Human, The Office Gurus.
| Industry | Primary use case |
|---|---|
| Healthcare | Creating effortless experiences for patients, staff and partners, such as AI receptionist answering patient calls |
| Financial services | Securely connecting members, clients and policyholders |
| Education | Bringing students, faculty and campus communities together |
| Retail | Growing client bases with consistent and engaging customer experiences |
| Government | Delivering accessible communications to everyone in a community |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2007 | $12M |
| Series B | 2008 | $12M |
| Series C | 2010 | $10M |
| Series D, led by Scale Venture Partners | 2011 | $10M |
| IPO | 2013 | $98M |
| PIPE, led by Searchlight Capital Partners | 2021 | $200M |
| Post-IPO debt | 2023 | $400M |
| Post-IPO debt | 2025 | — |
| Latest known round | Total raised |
|---|---|
| Post-IPO debt | $55M |
Recent developments
- Mar 2026ProductAIR Pro launch
RingCentral launched AIR Pro, a platform for building custom voice AI agents, and unveiled it at Enterprise Connect 2026.
- Feb 2026PartnershipOpenAI voice AI partnership
RingCentral and OpenAI announced a voice AI partnership.
Competitive landscape
How RingCentral compares with its top three alternatives
RingCentral most often appears alongside Genesys, Talkdesk CX Cloud, Salesforce in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| RingCentral | 14.6% | 4.7% | up+0.2% | $20 / seat / mo |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| Talkdesk CX Cloud | 26.1% | 6.7% | down−0.5% | $85 / seat / mo |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| Five9 | 28.5% | 6.2% | up+1.1% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 20% · Neutral 66% · Mixed 14% of 44 engine answers that mention RingCentral
Praised for
- Integrated cloud communications and contact center
- Robust stability backed by carrier redundancy
- Discounts for annual payment terms
- Free trial available
- Rated Exemplary by ISG in its 2026 assessment
Criticised for
- Limited advanced reporting and workforce management tools
Pricing
Per seat pricing
Cite as: SlateIndex, “RingCentral AI visibility profile”, https://slateindex.ai/brand/ringcentral, data of Nov 3, 2026. Licence: CC BY 4.0.