FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
Front vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Front is the stronger AI pick in Help Desk: it has a visibility score of 6 versus 0 for Kayako.
Choose Front if…
- You want the brand AI engines rank higher (6 vs 0)
- You need ISO 27001 coverage
- You prefer a larger, established vendor (501–1,000 employees)
- Per seat pricing suits your budget better than usage-based
Choose Kayako if…
- You want a lower entry price ($1 vs $25)
- You need GDPR coverage
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | Kayako |
|---|---|---|
| Visibility score | 6% | 0% |
| Change vs last week | down−0.8% | no change0% |
| Rank in Help Desk | #11 | #37 |
| Share of voice | 2.2% | 0% |
| Mentions this run | 12 | 0 |
| Positive in AI answers | 29% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.7999999999999998pp · Kayako 0pp over 1 weekly runs.
Engine by engine
Front leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontKayako
Head to head in AI answers
0 engine answers name both brands
0Front ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | Front | Kayako |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $25 per seat / mo | $1 / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | Cloud |
| Integrations | 130+ | — |
| Compliance | SOC 2 Type II, ISO 27001 | SOC 2 Type II, GDPR |
| Support | Help Center, Academy, Community, Developer Portal | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2013 | 2001 |
| Headquarters | San Francisco, CA, United States | Austin, Texas, United States |
| Employees | 501–1,000 | 51–200 |
| Funding | Series C · $204M raised | Acquisition by ESW Capital |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs Kayako”, https://slateindex.ai/compare/front-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.