GenesysContact Center
vs
JivoChatLive chat software that turns website visitors into customers
Comparison · Live Chat & AI Support · weekly run Nov 3
Genesys vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 1 for Genesys.
Choose Genesys if…
- AI answers describe it more positively (47% vs 0% positive)
- You need a self-hosted or on-premises option
- You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 1)
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Genesys | JivoChat |
|---|---|---|
| Visibility score | 1% | 2.9% |
| Change vs last week | down−0.6% | up+0.7% |
| Rank in Live Chat & AI Support | #30 | #18 |
| Share of voice | 0.4% | 0.9% |
| Mentions this run | 2 | 5 |
| Positive in AI answers | 47% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Genesys −0.6000000000000001pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
JivoChat leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
GenesysJivoChat
Head to head in AI answers
0 engine answers name both brands
0Genesys ranked higher
0JivoChat ranked higher
Features, pricing & fit
| Dimension | Genesys | JivoChat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $28 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported. | Website widget with desktop, mobile and browser apps |
| Integrations | — | 50+ |
| Compliance | PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX | — |
| Founded | 1990 | 2012 |
| Headquarters | Menlo Park, California | Vitória, Espírito Santo, Brazil |
| Employees | 5,000+ | 51–200 |
| Funding | Strategic investment led by Salesforce and ServiceNow · $2100M raised | — |
| Best for | — | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Genesys
Pricing not available.
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Genesys
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Genesys vs JivoChat”, https://slateindex.ai/compare/genesys-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.