JivoChat pricing 2026: plans and costs
Quick pricing summary
- Free: $0 month
- Basic: $28 agent per month, billed annually
- Professional: $42 agent per month, billed annually
- Enterprise: $56 agent per month, billed annually
- Annual billing: saves 30% vs monthly
- Worth noting: Prices shown billed annually. Discounts: 3 months 10%, 1 year 30%. VAT not included. Feature matrix values for Free/Basic inferred partly from page layout.
Plans
Free
$0 month
- Includes 5 agents
- Online chat for websites
- Integration with Telegram, Facebook, Instagram, Viber
- Callback feature
- Offline forms
- Desktop application, Mobile and browsers
- Chat history storage 2 months
Basic
$28 agent per month, billed annually
- All free features
- Proactive invitations and pre-chat buttons
- Real-time monitoring of visitors
- Ready answers with an automatic assistant
- Anti-Spam protection
- JivoChat CRM
Professional
$42 agent per month, billed annually
- All the Basic features
- Telephony Plus module
- Integration with WhatsApp
- Voice messages on Telegram, Instagram and Facebook
- Integration with chatbots
- Chat rescue
Enterprise
$56 agent per month, billed annually
- All the Professional features
- Mobile SDK
- Chat routing
- Video call module
- Chat API
What you get on each plan
| Feature | Free | Basic | Professional | Enterprise |
|---|---|---|---|---|
| Number of agents | up to 2 | up to 100 | up to 100 | unlimited |
| Chat history storage period | 2 months | unlimited | unlimited | unlimited |
| Service quality ratings by customers | — | basic | advanced | advanced |
| Operator and chat activity reports | basic | basic | advanced | advanced |
| Telephony Plus (including IVR) | $4 month if billed annually | $4 month if billed annually | ✓ | ✓ |
| Mobile SDK | — | — | — | ✓ |
| Chat API | — | — | — | ✓ |
| Chat Routing | — | — | — | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| $27 per month, billed annually | All plans | |
| Jivo Marketing | $6 per month, billed annually | All plans |
| AI assistant | $13 per month, billed annually | All plans |
| Telephony Plus | $4 per month, billed annually | Free, Basic |
| Videocalls | $23 per agent per month, billed annually | All plans |
| AI Agent | $69 per agent per month, billed annually | All plans |
JivoChat pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| JivoChat | Free; paid from $28 per seat / mo | Yes | Per seat | — | |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| LiveChat | $19 per seat / mo | No · 14-day trial | Per seat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Compare → |
List prices as published on www.jivochat.com/pricing/. Totals are worked examples, not quotes.