Intercom vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 46.2 versus 2.9 for JivoChat, and ranks ahead in 67% of the answers that name both.
Choose Intercom if…
- You want the brand AI engines rank higher (46.2 vs 2.9)
- You need more native integrations (450+ vs 50+)
- AI answers describe it more positively (41% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 or GDPR or CCPA coverage
Choose JivoChat if…
- You want a free plan to start
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Intercom | JivoChat |
|---|---|---|
| Visibility score | 46.2% | 2.9% |
| Change vs last week | up+2% | up+0.7% |
| Rank in Live Chat & AI Support | #2 | #18 |
| Share of voice | 10.1% | 0.9% |
| Mentions this run | 48 | 5 |
| Positive in AI answers | 41% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Intercom +1.9000000000000057pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Intercom | JivoChat |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #2 | #9 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #8 | #3 |
| Official website of the top live chat tool vendors | Perplexity | #2 | #10 |
Features, pricing & fit
| Dimension | Intercom | JivoChat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $29 per seat / mo | Free; paid from $28 per seat / mo |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud (SaaS), with US, EU and AU data hosting | Website widget with desktop, mobile and browser apps |
| Integrations | 450+ | 50+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA | — |
| Founded | 2011 | 2012 |
| Headquarters | San Francisco, California, United States | Vitória, Espírito Santo, Brazil |
| Employees | 1,001–5,000 | 51–200 |
| Funding | Debt financing · $242M raised | — |
| Best for | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Intercom
JivoChat
Pros and cons
Themes from the AI answers that mention each brand
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Intercom vs JivoChat”, https://slateindex.ai/compare/intercom-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.