JivoChat vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 49.3 versus 2.9 for JivoChat, and ranks ahead in 100% of the answers that name both.
Choose JivoChat if…
- You want a free plan to start
- Clearly advertised discounts
Choose Zendesk if…
- You want the brand AI engines rank higher (49.3 vs 2.9)
- You want a lower entry price ($19 vs $28)
- You need more native integrations (1800+ vs 50+)
- AI answers describe it more positively (34% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Zendesk |
|---|---|---|
| Visibility score | 2.9% | 49.3% |
| Change vs last week | up+0.7% | up+0.3% |
| Rank in Live Chat & AI Support | #18 | #1 |
| Share of voice | 0.9% | 11.2% |
| Mentions this run | 5 | 53 |
| Positive in AI answers | 0% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Zendesk +0.29999999999999716pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | JivoChat | Zendesk |
|---|---|---|---|
| What is a live chat tool and when does a company need one? | Perplexity | #3 | #1 |
| Best live chat tool with AI features | Perplexity | #9 | #3 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #3 | #2 |
| Official website of the top live chat tool vendors | Perplexity | #10 | #3 |
Features, pricing & fit
| Dimension | JivoChat | Zendesk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $28 per seat / mo | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | Website widget with desktop, mobile and browser apps | Cloud (SaaS) |
| Integrations | 50+ | 1800+ |
| Compliance | — | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | 2012 | 2007 |
| Headquarters | Vitória, Espírito Santo, Brazil | San Francisco, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | — | Take-private (Hellman & Friedman, Permira) |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
JivoChat
Zendesk
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Zendesk”, https://slateindex.ai/compare/jivochat-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.