GenesysContact Center
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Live Chat & AI Support · weekly run Nov 3
Genesys vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 1 for Genesys.
Choose Genesys if…
- AI answers describe it more positively (47% vs 39% positive)
- You need a self-hosted or on-premises option
- You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 1)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Genesys | LiveAgent |
|---|---|---|
| Visibility score | 1% | 8.5% |
| Change vs last week | down−0.6% | down−1.5% |
| Rank in Live Chat & AI Support | #30 | #10 |
| Share of voice | 0.4% | 2.7% |
| Mentions this run | 2 | 14 |
| Positive in AI answers | 47% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Genesys −0.6000000000000001pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GenesysLiveAgent
Head to head in AI answers
0 engine answers name both brands
0Genesys ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | Genesys | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported. | Cloud only |
| Integrations | — | 200+ |
| Compliance | PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 1990 | 2004 |
| Headquarters | Menlo Park, California | Bratislava, Slovakia |
| Employees | 5,000+ | 51–200 |
| Funding | Strategic investment led by Salesforce and ServiceNow · $2100M raised | Bootstrapped |
| Best for | — | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Genesys
Pricing not available.
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Genesys
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Genesys vs LiveAgent”, https://slateindex.ai/compare/genesys-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.