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Comparison · Live Chat & AI Support · weekly run Nov 3
Genesys vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Qualified is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.3 versus 1 for Genesys.
Choose Genesys if…
- You need a self-hosted or on-premises option
- You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
Choose Qualified if…
- You want the brand AI engines rank higher (2.3 vs 1)
- AI answers describe it more positively (50% vs 47% positive)
- You need SOC 2 Type II coverage
- Highest user rating on G2 at 4.9/5
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Genesys | Qualified |
|---|---|---|
| Visibility score | 1% | 2.3% |
| Change vs last week | down−0.6% | down−2% |
| Rank in Live Chat & AI Support | #30 | #20 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 47% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Genesys −0.6000000000000001pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Qualified leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GenesysQualified
Head to head in AI answers
0 engine answers name both brands
0Genesys ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | Genesys | Qualified |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | No |
| Deployment | Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported. | — |
| Integrations | — | 20+ |
| Compliance | PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX | SOC 2 Type II |
| Support | — | Dedicated support and success services, Qualified Representative contact |
| Founded | 1990 | — |
| Headquarters | Menlo Park, California | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 5,000+ | — |
| Funding | Strategic investment led by Salesforce and ServiceNow · $2100M raised | Series C · $163M raised |
| Best for | — | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Genesys
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Genesys
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Genesys vs Qualified”, https://slateindex.ai/compare/genesys-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.