Qualified
Convert inbound leads at scale with Piper, the AI SDR Agent.
#20 of 44 in Live Chat & AI Support500 customers (per qualified.com)50% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Qualified ranks #20 of 44 in Live Chat & AI Support with an AI visibility score of 2.3 (SlateIndex, Nov 3, 2026).
- Qualified's visibility fell 2 points since the previous weekly run.
- Qualified is most visible on ChatGPT (3.7) and least on Google AI Mode (0).
- AI engines name Qualified in 1 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- toolradar.com is the source AI engines cite most in answers about Qualified, with 3 citations.
About
Company details for Qualified
Qualified is a conversational marketing platform that helps B2B companies generate leads and pipeline through live chat, chatbots, voice calls and video. Its flagship product, Piper the AI SDR Agent, engages website visitors, follows up by email and books meetings. Salesforce completed its acquisition of Qualified on April 1, 2026, and the product now operates as part of Salesforce. It ranks #20 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 2.3 in the latest weekly run.
It has raised about $163M. Its differentiator: purpose-built for Salesforce customers by former Salesforce executives and engineers.
- Website
- qualified.com
- Categories
- Live Chat & AI Support
- Headquarters
- Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
- Company type
- Division of Salesforce
- Funding
- Series C · $163M raised
- Customers
- 500 · per qualified.com
- Pricing
- Contact sales · flat tiers
- Free trial
- —
- Integrations
- 20+ native
- Compliance
- SOC 2 Type II
- Support
- Dedicated support and success services, Qualified Representative contact
Read from qualified.com, ai.g2.com, linkedin.com, salesforce.com, ai-cmo.net, businesswire.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Qualified lost 2 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for Qualified
AI mentions & citations
Recent answers that name Qualified
Which live chat tool has the best reviews?
Based on the latest November 2026 user reviews, Qualified, Smartsupp, and Tidio are among the highest-rated live chat platforms.
Which live chat tool has the best reviews?
Qualified: Highest listed rating at 4.9/5 on G2, but it is geared toward B2B sales and has fewer reviews than larger platforms.
Products & features
What Qualified sells
Piper the AI SDR Agent
AI SDR agent that engages website visitors by video, voice and live chat, captures leads, follows up by email and books meetings.
Piper for Slack
Lets sales and marketing teams hold two-way conversations with Piper inside Slack.
Strengths engines cite
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
Target market & buyers
B2B companies, especially Salesforce customers.
Notable customers include Demandbase, Aiven, NextGen Healthcare, FreshBooks, Sendoso, Cin7, Klaviyo, Sinch.
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2019 | — |
| Series A | 2020 | $12M |
| Series B | 2021 | $51M |
| Series C | 2022 | $95M |
| Latest known round | Total raised |
|---|---|
| Series C | $163M |
Recent developments
- Apr 2026CompanySalesforce completes acquisition of Qualified
The acquisition of Qualified by Salesforce was completed, according to Salesforce's release.
- Dec 2025CompanySalesforce announces acquisition of Qualified
Salesforce signed a definitive agreement to acquire Qualified, which will join Agentforce.
Competitive landscape
How Qualified compares with its top three alternatives
Qualified most often appears alongside Tidio, tawk.to, LiveChat in AI answers.
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 50% · Neutral 0% · Mixed 50% of 2 engine answers that mention Qualified
Praised for
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
Criticised for
- Geared toward B2B sales
- Fewer reviews than larger platforms
Pricing
Flat tiers pricing
Cite as: SlateIndex, “Qualified AI visibility profile”, https://slateindex.ai/brand/qualified, data of Nov 3, 2026. Licence: CC BY 4.0.