LiveChat vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 2.3 for Qualified, and ranks ahead in 0% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 2.3)
- You need more native integrations (200+ vs 20+)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Per seat pricing suits your budget better than flat tiers
Choose Qualified if…
- AI answers describe it more positively (50% vs 36% positive)
- You need SOC 2 Type II coverage
- Flat tiers pricing suits your budget better than per seat
- Highest user rating on G2 at 4.9/5
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Qualified |
|---|---|---|
| Visibility score | 40.1% | 2.3% |
| Change vs last week | up+1.3% | down−2% |
| Rank in Live Chat & AI Support | #3 | #20 |
| Share of voice | 10.2% | 0.4% |
| Mentions this run | 50 | 2 |
| Positive in AI answers | 36% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · Qualified −2pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | LiveChat | Qualified |
|---|---|---|---|
| Which live chat tool has the best reviews? | Perplexity | #4 | #2 |
Features, pricing & fit
| Dimension | LiveChat | Qualified |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $19 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | — |
| Integrations | 200+ | 20+ |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | SOC 2 Type II |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Dedicated support and success services, Qualified Representative contact |
| Founded | 2002 | — |
| Headquarters | Wrocław, Poland | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 201–500 | — |
| Funding | Management buyout | Series C · $163M raised |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
LiveChat
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Qualified”, https://slateindex.ai/compare/livechat-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.