QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Qualified vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 2.3 for Qualified, and ranks ahead in 50% of the answers that name both.
Choose Qualified if…
- AI answers describe it more positively (50% vs 47% positive)
- Flat tiers pricing suits your budget better than usage-based
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 2.3)
- You want a free plan to start
- You need more native integrations (120+ vs 20+)
- You need GDPR or CCPA or EU-US DPF coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Qualified | Tidio |
|---|---|---|
| Visibility score | 2.3% | 29% |
| Change vs last week | down−2% | down−1.5% |
| Rank in Live Chat & AI Support | #20 | #5 |
| Share of voice | 0.4% | 8.2% |
| Mentions this run | 2 | 41 |
| Positive in AI answers | 50% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Qualified −2pp · Tidio −1.6000000000000014pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
QualifiedTidio
Head to head in AI answers
2 engine answers name both brands
1Qualified ranked higher
1Tidio ranked higher
| Prompt | Engine | Qualified | Tidio |
|---|---|---|---|
| Which live chat tool has the best reviews? | ChatGPT | #1 | #3 |
| Which live chat tool has the best reviews? | Perplexity | #2 | #1 |
Features, pricing & fit
| Dimension | Qualified | Tidio |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Contact sales | Free; paid from $24.17 / mo |
| Free plan | No | Yes |
| Deployment | — | Cloud |
| Integrations | 20+ | 120+ |
| Compliance | SOC 2 Type II | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | Dedicated support and success services, Qualified Representative contact | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | — | 2013 |
| Headquarters | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States | San Francisco, California, United States |
| Employees | — | 51–200 |
| Funding | Series C · $163M raised | Series B · $27M raised |
| Best for | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Qualified vs Tidio”, https://slateindex.ai/compare/qualified-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.