Qualified vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 2.3 for Qualified, and ranks ahead in 0% of the answers that name both.

Choose Qualified if…

You need SOC 2 Type II coverage
Highest user rating on G2 at 4.9/5
Rated among the highest live chat platforms
Strong B2B website conversion and AI pipeline generation

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 2.3)
You want a free plan to start
You need more native integrations (50+ vs 20+)
AI answers describe it more positively (70% vs 50% positive)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Qualified	tawk.to
Visibility score	2.3%	27.6%
Change vs last week	down−2%	down−4.3%
Rank in Live Chat & AI Support	#20	#6
Share of voice	0.4%	7.1%
Mentions this run	2	34
Positive in AI answers	50%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Qualified −2pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

3.7%

25.6%

AI Mode

29.4%

Perplexity

3.1%

27.8%

Qualifiedtawk.to

Head to head in AI answers

2 engine answers name both brands

2Qualified ranked higher

0tawk.to ranked higher

Prompt	Engine	Qualified	tawk.to
Which live chat tool has the best reviews?	ChatGPT	#1	#5
Which live chat tool has the best reviews?	Perplexity	#2	#5

Features, pricing & fit

Dimension	Qualified	tawk.to
Pricing model	Flat tiers	Flat tiers
Entry price	Contact sales	Contact sales
Free plan	No	Yes
Integrations	20+	50+
Compliance	SOC 2 Type II	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Dedicated support and success services, Qualified Representative contact	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	—	2012
Headquarters	Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States	Las Vegas, Nevada, US
Employees	—	201–500
Funding	Series C · $163M raised	Series B
Best for	B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline.	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.