GladlyCustomer experience AI built to engage, not deflect.
vs
HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
Comparison · Help Desk · weekly run Nov 3
Gladly vs Helply
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Helply is the stronger AI pick in Help Desk: it has a visibility score of 1 versus 0.3 for Gladly.
Choose Gladly if…
- AI answers describe it more positively (75% vs 0% positive)
- You need PCI DSS or HIPAA or CCPA coverage
- You prefer a larger, established vendor (201–500 employees)
- High G2 rating of about 4.7/5
Choose Helply if…
- You want the brand AI engines rank higher (1 vs 0.3)
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Helply |
|---|---|---|
| Visibility score | 0.3% | 1% |
| Change vs last week | up+0.3% | no change0% |
| Rank in Help Desk | #34 | #28 |
| Share of voice | 0.2% | 0.4% |
| Mentions this run | 1 | 2 |
| Positive in AI answers | 75% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · Helply 0pp over 1 weekly runs.
Engine by engine
Helply leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyHelply
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0Helply ranked higher
Features, pricing & fit
| Dimension | Gladly | Helply |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $49 / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud (SaaS) | Cloud |
| Integrations | — | 60+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type II, GDPR |
| Founded | 2014 | 2025 |
| Headquarters | San Francisco, California, United States | Newport, Rhode Island, United States |
| Employees | 201–500 | 11–50 |
| Funding | Funding round led by AVP | — |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. |
Plans side by side
Gladly
Pricing not available.
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Helply”, https://slateindex.ai/compare/gladly-vs-helply, data of Nov 3, 2026. Licence: CC BY 4.0.